Health literacy and its effects on well-being: how vulnerable healthcare service users integrate online resources

Virlée, Justine; Riel, A.C.R. van; Hammedi, Wafa

doi:10.1108/jsm-02-2019-0057

Cited by 29 publications

(28 citation statements)

References 89 publications

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“…The knowledge and attitudes of the public are expected to largely influence the degree of adherence to the personal protective measures and ultimately the clinical outcome. A number of online and offline investigations among a variety of people groups have been carried out in worldwide to study the level of knowledge, attitudes, and practices (KAP) related to Covid-19 ( Virlée et al, 2020). Nevertheless, public adherence to control Covid-19 is influenced greatly by their knowledge, attitudes, and practices (KAP).…”

Section: Introductionmentioning

confidence: 99%

Assessment of Kap (Knowledge, Attitude and Practice) of University Students Towards Prevention of Covid-19

Srivastava¹,

Reddy²

2020

IJBI

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The present study was aimed to explore the KAP (knowledge, attitude and practice) adopted by the university students of Madhya Pradesh (India) towards prevention of Covid-19 pandemic. For this purpose, authors performed an online survey with 776 students using a selfdesigned semi-structured questionnaire. The results found that students had a moderate to a high level of knowledge about the Covid-19 and sufficient knowledge regarding its preventive measures. The authors could not found any significant correlation between attitude and the socio-demographic variable (sex, age, qualification, and level of education) at (p < 0.05). The majority of the respondents admitted that they always wore a face mask and adopted the practice of going to crowded places and washing their hands with soap or sanitizer before and after touching of objects and suspicious people. In conclusion, authors found that more than two-third of university students have adequate knowledge of the Covid-19. Authors could not detect any statistically significant difference in the level of knowledge about Covid-19 among the participants irrespective of their academic qualifications. Authors suggest conducting follow up studies involving teaching and non-teaching staff in the schools and colleges of the state and country.

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Section: Introductionmentioning

confidence: 99%

Assessment of Kap (Knowledge, Attitude and Practice) of University Students Towards Prevention of Covid-19

Srivastava¹,

Reddy²

2020

IJBI

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“…During this time, they have developed networks and relationships with other organizations in the community. Funeral directors oversee the purchase of additional products and services from vendors, which is an act of interpassivity, a concept that suggests delegated nonparticipation (Pfaller, 2003; Žižek, 1989). Service providers alleviate the burden of selection and negotiation through the client’s delegation, and the family plays a background role.…”

Section: Resultsmentioning

confidence: 99%

Harmonious homegoings: alleviating consumer vulnerability through service fluidity and compassion

Azzari¹,

Mitchell

Dadzie

2021

JSM

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Purpose The purpose of this paper is to explore the role of service flexibility in addressing consumer vulnerability for chronically-traumatized consumers within the funerary context. Design/methodology/approach Using phenomenological philosophy and a grounded approach, data was collected and analyzed through 12 depth interviews with funeral service providers, coupled with observations and photographs of three second-line funeral processionals. Findings Study results include the following three primary roles of service providers in supporting chronically-traumatized consumers: the role of service fluidity in addressing trauma, mitigating vulnerability via service providers as community members and alleviating suffering through compassionate service. Service flexibility and value co-creation efforts were executed through an expansive service ecosystem of vendors. Practical implications When consumers experience vulnerability that demands reliance upon service industries, service providers can intentionally implement fluidity and agility in service design, adopt understanding and altruistic practices, and operate with empathy and compassion to orchestrate mutually-beneficial service outcomes. Social implications Rooted in transformative service research, providers are advised to consider modifying services to improve well-being and mitigate vulnerability for chronically-traumatized consumers via fluidity, community and compassion. Originality/value This study contributes originality to the body of service marketing literature by illustrating how service providers alleviate vulnerability for chronically-traumatized consumers through three adaptive service strategies.

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“…patients') need for autonomy and other actors' needs. Especially FLEs should be aware of their important role because they can provide vulnerable focal actors a sense of control by supporting them in the co-creation of services (Virlée et al, 2020). The data emphasize the importance of autonomy in relation to focal actors' well-being but also suggest the limits of such autonomy.…”

Section: Grant Control To Vulnerable Focal Actors (Patients)mentioning

confidence: 86%

Network well-being from a balanced centricity perspective

Groven

Odekerken‐Schröder

Zwakhalen

et al. 2021

JSM

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Purpose This paper aims to explore how tensions and alignments between different actors’ needs in a transformative services network affect balanced centricity, which is an indicator of well-being. Balanced centricity describes a situation in which all network actors’ interests and needs are fulfilled simultaneously. In such cases, all actors are better off, which increases both individual actors’ and overall actor-network well-being. Design/methodology/approach The empirical study takes place in nursing homes in which in-bed baths represent co-created service encounters that affect the well-being of focal actors (i.e. patients), frontline service employees (i.e. nurses) and transformative service mediators (i.e. family members), who have potentially competing needs. Using a qualitative, phenomenological approach, the study inductively explores and deductively categorizes actors’ personal experiences to gain deep, holistic insights into the service network and its complex web of actor interdependencies. Findings The resulting conceptual model of balanced centricity identifies actors’ lower-order needs as different manifestations of the psychological needs for autonomy, competence and relatedness. If actors’ needs are aligned, their psychological needs can be satisfied, which facilitates balanced centricity. If actors exhibit competing needs though, balanced centricity is impeded. Practical implications This study establishes actors’ psychological needs as the origin of tensions/alignments in multi-actor networks that impede/contribute to balanced centricity. Transformative service providers should try to address all actors’ psychological needs when co-creating services to achieve network well-being. Originality/value This study adopts a novel, multi-actor perspective and thereby presents a conceptual model that contributes to the understanding of balanced centricity. Future research could test this model in other transformative service settings.

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Health literacy and its effects on well-being: how vulnerable healthcare service users integrate online resources

Cited by 29 publications

References 89 publications

Assessment of Kap (Knowledge, Attitude and Practice) of University Students Towards Prevention of Covid-19

Assessment of Kap (Knowledge, Attitude and Practice) of University Students Towards Prevention of Covid-19

Harmonious homegoings: alleviating consumer vulnerability through service fluidity and compassion

Network well-being from a balanced centricity perspective

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