Healthcare receivers’ acceptance of telecardiology in Malaysia

Yeo, Kee Jiar; Al-Ashwal, Rania Hussien; Handayani, Lina; Lee, Shih Hui

doi:10.12928/telkomnika.v17i3.12212

Cited by 5 publications

(9 citation statements)

References 21 publications

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“…Positive views act as motivators, contributing positively to TR, whilst negative views conceive the inhibitors that diminish consumers' TR. The views were categorized in four dimensions: optimism and innovativeness as TR motivators, and discomfort and insecurity as TR inhibitors (Yeo et al, 2019). These dimensions reflect relative distinct behaviors that can lead, in some cases, even to paradoxical consolidated results, such as concomitant strong positive and negative feelings toward a technology by the same consumer (Parasuraman & Colby, 2015).…”

Section: Technology Readinessmentioning

confidence: 99%

“…Moreover, telehealth -i.e., the use of ICT in health servicesbecomes more relevant when patients experience reduced mobility, such as the need for social distancing during the COVID-19 pandemic (Smith et al, 2020). Many studies have already shown telehealth's significant potential to enhance healthcare practices (Yeo, Al-Ashwal, Handayani, & Lee, 2019), particularly during the COVID-19 pandemic (Scott & Mars, 2020). Despite the importance of ICT in consumers' health-related services, it is still necessary to improve the understanding of its acceptance and diffusion, identifying relevant factors that can influence the acceptance of innovative technologies in health services (Kayser et al, 2018).…”

Section: Introduction Introductionmentioning

confidence: 99%

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Drivers for Teleconsultation Acceptance in Brazil: Patients’ Perspective during the COVID-19 Pandemic

2022

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Context: teleconsultation can be a strategic technological tool for patients to access quality healthcare while dealing with resource challenges within health industry. It can be particularly relevant during and after the COVID-19 pandemic, when the social distancing world had to scramble for new technological solutions to offer quality healthcare services with reduced personal contact. Objective: our research proposes an integrative technology acceptance model to evaluate the drivers of teleconsultation adoption by patients, aligning constructs from the technology acceptance model with other drivers, such as technology readiness, trust, and self-efficacy. Methods: analyses included descriptive statistics and structural equations modeling based on survey’s data from a sample of 415 consumers. Results: results indicate significant relationships between the assessed constructs, with particular relevance on the effects of perceived usefulness, anteceded by trust and technology readiness, on attitude and intention to use teleconsultation. Conclusion: our findings provide helpful insights for health organizations and regulators associated with the diffusion of teleconsultation. The study findings also indicate that the challenging COVID-19 pandemic context may be affecting patients’ intention to adopt teleconsultation.

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Section: Technology Readinessmentioning

confidence: 99%

Section: Introduction Introductionmentioning

confidence: 99%

Drivers for Teleconsultation Acceptance in Brazil: Patients’ Perspective during the COVID-19 Pandemic

2022

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“…In assessing the acceptance of online health care, Jung (2008) reported that no impact by perceived ease of use was found on any mediating or dependent construct (Jung, 2008). Users' intention to adopt new technology is mainly by influenced perceived ease of use and perceived usefulness; medical personnel are more likely Predicting e-PHR acceptance to use and benefit from monitoring patients' health condition, thereby enhancing efficiency or work performance (Yeo et al, 2019).…”

Section: Structural Model Resultsmentioning

confidence: 99%

“…Past research in information systems has extensively used the technology acceptance model (TAM). Yeo et al (2019) found that TAM showed a significant level of perceived usefulness and perceived ease of use toward health-care technology implementation in Malaysia. Yuan and Cheah (2020) applied TAM to study the acceptance of IoT application in health-care sector among Malaysian users.…”

mentioning

confidence: 95%

Predicting electronic personal health record (e-PHR) acceptance: evidence from emerging market

Khor,

Teoh,

Vafaei-Zadeh

et al. 2023

IJPHM

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Purpose With the function to store individual’s data input, personal health record (PHR) enhanced the accessibility to personal health information. This study aims to assess the factors that impact the intention of Malaysian internet users to use PHR and create a modified technology acceptance model (TAM) for eHealth. Design/methodology/approach Multivariate statistical analysis was performed on a total of 216 responses using the partial least square technique based on the cross-sectional survey among Malaysian internet users. Findings Behavioral intention was positively associated to PHR. Subjective norm significantly influenced both attitude and intention to use, whereas trust and perceived usefulness significantly influenced attitude. There was no significant positive impact in the relationships between compatibility and perceived ease of use and intention to use; nevertheless, they positively influenced perceived usefulness. Attitude exhibited mediating influence between trust, perceived usefulness and subjective norm and intention to use. Nonetheless, perceived risk did not affect behavioral intention. Thus, PHR acceptance was well-justified by the modified TAM in evaluating eHealth acceptance. Practical implications The eHealth vendors can enhance their marketing and development strategies on related products. Originality/value Literatures and empirical evidence on eHealth are still scarce, especially in emerging markets. The role of attitude may not be well-researched in health-care context, therefore was included in this study’s modified TAM. Critical determinants, namely, trust and risk, were added to the model.

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“…Prior to the formal distribution of the questionnaire, the items of different constructs were tested to ensure that they were clearly described and could be easily understood by the respondents. Exploratory factor analysis (EFA) and reliability test were subsequently conducted to remove any items having low reliability and non-validity (Yeo, Al-Ashwal, Handayani & Lee, 2019). A Cronbach's alpha score above .75 generally represents a scale of high reliability, while a score of .5 to .75 is considered to be of a moderately reliable scale (Hinton, McMurray & Brownlow, 2014).…”

Section: B Research Instrumentmentioning

confidence: 99%

Extending the Theory of Planned Behavior to Predict the Intention of Telecardiology Adoption in Malaysia

Yeo

Lee

Al-Ashwal

2022

JKMJC

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Telecardiology had emerged as a promising tool in cardiology to improve the overall services and prevent loss due to cardiovascular diseases. User acceptance is an important determinant for ensuring successful telecardiology implementation. Acceptance of telemedicine is usually indicated by the rate of diffusion throughout the healthcare system as well as the behavioural intention to use among the targeted population. This study examined factors influencing users’ intention for telecardiology usage. An extended Theory of Planned Behaviour model was utilised to assess the manner in which an individual’s personality traits and beliefs regarding telecardiology influenced their usage intention. This cross-sectional study involved a convenience sample of 423 healthcare receivers and providers of selected hospitals and a cardiac surgery centre in Malaysia. A questionnaire consisting of 46 items was used in data collection. The questionnaire was adapted and developed based on Theory of Planned Behaviour, Technology Acceptance Model and Technology Readiness Index. Structural equation modelling was performed for data analysis. The results underlined attitude, perceived behavioural control and subjective norm as significant determinants of intention. Meanwhile, perceived usefulness and perceived ease of use were the antecedents for the attitude towards telecardiology use. On the other hand, optimism is the only attribute that significantly influenced both perceived usefulness and perceived ease of use towards telecardiology use. The knowledge obtained from this study will allow policymakers and implementers to develop feasible strategies and effective interventions promoting telecardiology usage in Malaysia, combating against its underutilisation that typically leads to loss of time, money and effort. Keywords: Telecardiology, telemedicine, technology acceptance, theory of planned behaviour, technology acceptance model.

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Healthcare receivers’ acceptance of telecardiology in Malaysia

Cited by 5 publications

References 21 publications

Drivers for Teleconsultation Acceptance in Brazil: Patients’ Perspective during the COVID-19 Pandemic

Drivers for Teleconsultation Acceptance in Brazil: Patients’ Perspective during the COVID-19 Pandemic

Predicting electronic personal health record (e-PHR) acceptance: evidence from emerging market

Extending the Theory of Planned Behavior to Predict the Intention of Telecardiology Adoption in Malaysia

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