Helping and hindering user involvement — a tale of everyday design

Wilson, Stephanie; Bekker, Tilde; Johnson, Peter; Johnson, Hilary

doi:10.1145/258549.258699

Cited by 63 publications

(71 citation statements)

References 11 publications

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“…This determination is complicated by the presence of both operational and strategic tasks. For example, cases where the users involved are not knowledgeable enough about certain tasks to determine if these were operational or strategic may lead to partial failures in the inevitable system (Wilson et al 1997). When task uncertainty is high, then a high degree of user participation is recommended (Saleem 1996).…”

Section: Complexitymentioning

confidence: 99%

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Management Design Theories

Pries‐Heje

Baskerville

2010

Human Benefit Through the Diffusion of Information Systems Design Science Research

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Abstract. This paper elaborates a design science approach for management planning anchored to the concept of a management design theory. Unlike the notions of design theories arising from information systems, management design theories can appear as a system of technological rules, much as a system of hypotheses or propositions can embody scientific theories. The paper illustrates this form of management design theories with three grounded cases. These grounded cases include a software process improvement study, a user involvement study, and an organizational change study. Collectively these studies demonstrate how design theories founded on technological rules can not only improve the design of information systems, but that these concepts have great practical value for improving the framing of strategic organizational design decisions about such systems. Each case is either grounded in an empirical sense, that is to say, actual practice, or it is grounded to practices described extensively in the practical literature. Such design theories will help managers more easily approach complex, strategic decisions.

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Section: Complexitymentioning

confidence: 99%

“…For example, finding a day for a workshop involving 12 busy people is impossible with short notice. Projects with hard deadlines can exclude effective engagement for user participation (Wilson et al 1997).…”

Section: Resourcesmentioning

confidence: 99%

Management Design Theories

Pries‐Heje

Baskerville

2010

Human Benefit Through the Diffusion of Information Systems Design Science Research

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“…Wilson et al [89] noticed that one of the main problems in user-centered design is to convince stakeholders of the need to involve users. And when users are involved, the are often selected by the stakeholders, for example managers.…”

Section: Selecting the User Groupmentioning

confidence: 99%

Applying a User-centered Approach to Interactive Visualisation Design

Wassink¹,

Kulyk

Dijk³

et al. 2008

Trends in Interactive Visualization

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“…However, it is still an ambivalent topic. Researchers state that end-user involvement is a key concept in developing useful and usable systems [2], [3], [4], [5] but it still seems to have an inferior position in software engineering practice [2].…”

mentioning

confidence: 99%

Using Mobile RE Tools to Give End-Users Their Own Voice

Seyff

Gräf

Maiden

2010

2010 18th IEEE International Requirements Engineering Conference

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Abstract-Researchers highlight end-user involvement in system design as an important concept for developing useful and usable solutions. However, end-user involvement in software engineering is still an open-ended topic. Novel paradigms such as service-oriented computing strengthen the need for more active end-user involvement in order to provide systems that are tailored to individual end-user needs. Our work is based on the fact that the majority of end-users are familiar with mobile devices and use an increasing number of mobile applications. A mobile tool enabling end-user led requirements elicitation could be just one of many applications installed on end-users' mobile devices. In this paper, we present a framework of end-user involvement in requirements elicitation which motivates our research. The main contribution of our research is a tool-supported requirements elicitation approach allowing end-users to document needs in situ. Furthermore, we present first evaluation results to highlight the feasibility of on-site end-user led requirements elicitation.

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Helping and hindering user involvement — a tale of everyday design

Cited by 63 publications

References 11 publications

Management Design Theories

Management Design Theories

Applying a User-centered Approach to Interactive Visualisation Design

Using Mobile RE Tools to Give End-Users Their Own Voice

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