Heritage and Social Media

‘A space of negotiation’: Visitor Generated Content and Ethics at Tate

“…In the digital heritage literature a more nuanced discussion about institutions' incorporation of visitor/user content in particular is beginning to emerge (see for example Ridge 2014, Simon 2010, Drotner and Schroder 2013, Giaccardi 2012, and Adair et al 2011. However, that discussion continues to be framed within a set of persistent ongoing binaries that often serve to legitimize and support certain kinds of practice over others.…”

“…Discourses about participation, collaboration, co-curation and co-production have been enthusiastically adopted within the global museums sector (for example as recorded in Simon 2010, Black 2012, Drotner and Schrøder 2013, Kidd 2014. In 2016 there is an emergent critical reflection on that discourse which moves across and between both practice and scholarship, indeed often collapsing them (Lynch 2011(Lynch , 2014Adair et al 2011;Giaccardi, 2012).…”

The Collaborative Work of Heritage: Open Challenges for CSCW

“…The number of initiatives led by heritage institutions and interest groups involving the public in collaborative activities both offline and online has increased very significantly. Researchers at the boundary between heritage studies and technology design have explored emergent issues of cooperative authorship, shared interpretation and collaborative design that are also important to CSCW (see the essays in Giaccardi, 2012).…”

Cultural heritage communities

“…Technology can feature in a number of activities for all these groups, as well as a tool to support visitors in their experience of heritage (Giaccardi, 2011;Petrelli et al, 2013). Furthermore, there is an increasing attention on civic community-led heritage: tangible or intangible heritage holdings are identified, championed and often managed by civic communities where institutional support is not present through the use of easily available technologies such as social media (Giaccardi, 2012;Weilenmann et al, 2013).…”