“…When assessing the credit quality of an institution seeking to borrow funds, the traditional approach of banks has been to base this assessment on reasonably objective data that are quantitative, easily verifiable by third parties, and which are usually financial in nature (e.g., profitability, current operational leverage, liquidity, market value and credit ratings assigned by rating agencies). This emphasis on “hard information” is the defining characteristic of “transaction‐based banking” (Gropp et al., ). In contrast, the lending decisions for “relationship banking” are based not only on the above, but also on “information which is harder to accurately summarize in a numeric score” (Petersen, ), and which is often collected in person, difficult to verify by third parties, and more subjective in nature (e.g., managerial competence, trustworthiness and innovative thinking), or “soft information.” As Goetzmann et al.…”