2018
DOI: 10.1016/j.iimb.2018.05.006
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High commitment human resource management practices and employee service behaviour: Trust in management as mediator

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Cited by 76 publications
(82 citation statements)
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References 81 publications
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“…Shen and Benson (2016) mentioned that SR-HRM refers to not only just about providing better working conditions and good salary for employees but also providing them training about CSR, promotion, incorporation of their social contributions within salary and at the time of performance appraisal. Strategic human resource management (SHRM) researchers propose HR practices influence the viewpoints and behaviors of employees (Smith, 2018;Rubel et al, 2018) directly which creates an impact upon organizational performance (Kehoe, & Wright, 2013;Mostafa, & Gould-Williams, 2014). Earlier literatures on HRM underlines contributions of HRM which are strategic, regarding creativity, new product development and management of talent (Seeck & Diehl, 2017;Smith, 2018;Stokes et al, 2016).…”
Section: Introductionmentioning
confidence: 99%
“…Shen and Benson (2016) mentioned that SR-HRM refers to not only just about providing better working conditions and good salary for employees but also providing them training about CSR, promotion, incorporation of their social contributions within salary and at the time of performance appraisal. Strategic human resource management (SHRM) researchers propose HR practices influence the viewpoints and behaviors of employees (Smith, 2018;Rubel et al, 2018) directly which creates an impact upon organizational performance (Kehoe, & Wright, 2013;Mostafa, & Gould-Williams, 2014). Earlier literatures on HRM underlines contributions of HRM which are strategic, regarding creativity, new product development and management of talent (Seeck & Diehl, 2017;Smith, 2018;Stokes et al, 2016).…”
Section: Introductionmentioning
confidence: 99%
“…Engaged personnel go beyond the concern of commitment for achieving their job in eminence which thus, assists the connection in completing its goals in the industry. Engaged people can get hold of the responsibility of organization which in turn heads to the achievement of long-term goal (Christina, 2017;Rubel et al, 2018). Researchers found HRM to be an origin of competitive advantage considering HRM as a bundle or composite or set of practices, such as high commitment HRM (Rubel et al, 2018).…”
Section: …………………………………………………………………………………………………… Introduction:-mentioning
confidence: 99%
“…Engaged people can get hold of the responsibility of organization which in turn heads to the achievement of long-term goal (Christina, 2017;Rubel et al, 2018). Researchers found HRM to be an origin of competitive advantage considering HRM as a bundle or composite or set of practices, such as high commitment HRM (Rubel et al, 2018). As a result, these researchers suggested also to focus upon acceptable HRM practices for organization.…”
Section: …………………………………………………………………………………………………… Introduction:-mentioning
confidence: 99%
“…Service is a producer in order to meet the needs and desires of consumers for the achievement of consumer satisfaction itself [2]. The conceptualization of service interactions is the content and nature of interpersonal interactions between service providers and customers [4,5,6]. Service behavior related to employees who serve customers with gestures, voice, and attitude [7].…”
Section: Introductionmentioning
confidence: 99%
“…Previous literature provides support that service officer behavior is related to personality and influences service performance [2,6,10] and organization performance [4,8,12]. Therefore an evaluation of the behavior of nuclear material technology service officers needs to be done to get active to improve the quality of sustainable service.…”
Section: Introductionmentioning
confidence: 99%