High Reliability Organization Research: A Literature Review for Health Care

Tolk, Janice N.; Cantu, Jaime; Beruvides, Mario G.

doi:10.1080/10429247.2015.1105087

Cited by 32 publications

(54 citation statements)

References 130 publications

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“…High reliability organization implementation of hallmarks permeates the current literature in all CI sectors, but especially health care. Several HRO healthcare reviews: Tolk and Cantu (2018) and Tolk, Cantu, and Beruvides (2015) have tied the association between HRO and high interest in health care to The Joint Commission's Center for Transforming Healthcare focus on HRO as a way to improve patient safety (Chassin & Loeb, 2013). The academic community is pursuing a variety of topics, including essential leadership and management traits for HRO, which is discussed in more detail below.…”

Section: Results/findingsmentioning

confidence: 99%

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High Reliability Organization (HRO) systematic literature review: Discovery of culture as a foundational hallmark

Cantu

Tolk

Fritts³

et al. 2020

Contingencies & Crisis Mgmt

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The term “high reliability organization” (HRO) evolved from research countering the claim by Perrow after the 1979 Three Mile Island nuclear plant incident that “accidents happen,” implying that failures were inevitable. Soon after the publication of Perrow's book researchers began questioning his assertion, by observing that some organizations exhibited significantly higher rates of reliability. In 2001, Weick and Sutcliffe converged on five principles, or hallmarks, which became the de facto characteristics most often cited since. Since 2001, HRO theory spread to non‐high‐risk industries and the amount of published literature has more than doubled, including several literature reviews. This led to the questions, “how has HRO theory evolved since the seminal research, how far has it spread from high risk industries, and what is the focus of HRO research?” Seeking to capture the breadth of spread of HRO as well as the dominant areas of research and practice, a comprehensive literature review was performed to capture the most current state of theory and practice. The results show HRO theory within the published literature has not significantly evolved past the original characteristics and hallmarks. Though the theoretical implications have not changed much the practical implications have grown and spread throughout the critical infrastructure sectors. In conclusion, the research team believes that a culture of reliability is the sixth hallmark that works synergistically with certain foundational organizational characteristics and allows mindfulness, which is the distinctive hallmark of HROs, to thrive and grow. This is the fundamental difference between “reliable” and “highly reliable” operations and differentiates HROs from well‐run organizations that are not HROs.

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Section: Results/findingsmentioning

confidence: 99%

“…Tolk et al. (2015) noted that the large interest in HRO in the healthcare sector is correlated with the interest of the Joint Commission Center for Transforming Health Care. This interest in the healthcare sector has continued to grow.…”

Section: Results/findingsmentioning

confidence: 99%

High Reliability Organization (HRO) systematic literature review: Discovery of culture as a foundational hallmark

Cantu

Tolk

Fritts³

et al. 2020

Contingencies & Crisis Mgmt

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“…We used the high reliability theory to guide the research process . High reliability theory has been studied and applied in the health care settings . Considering the high reliability theory, hospital risk managers are involved in some capacity in safety measurement and monitoring and the fair and just culture.…”

Section: Conceptual Frameworkmentioning

confidence: 99%

“…37 High reliability theory has been studied and applied in the health care settings. 38,39 Considering the high reliability theory, hospital risk managers are involved in some capacity in safety measurement and monitoring and the fair and just culture. Therefore, we conceptually considered these frameworks throughout the study as part of the literature review, design, data analysis, and the final discussion of the study results.…”

Section: O N C E P T Ua L F R a M E Wo R Kmentioning

confidence: 99%

Health care risk managers' consensus on the management of inappropriate behaviors among hospital staff

Zadeh¹,

Haußmann

Barton

2018

J of Healthc Risk Manag

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Medical errors are the third-leading cause of death in the United States. One of the problems is timely recognition and management of inappropriate health care worker behaviors that lead to intimidation and loss of staff focus, eventually leading to errors. The purpose of this qualitative modified Delphi study was to seek consensus among a panel of experts in hospital risk management practices on the practical methods for early detection of inappropriate behaviors among hospital staff, which may be used by hospital managers to considerably mitigate the risk of medical mishaps. High reliability theory guided the research process, utilizing the conceptual framework of the fair and just culture patient safety model. A single research question asked what level of consensus exists among hospital risk management experts as to the practical methods for early detection of inappropriate behavior among hospital staff, which managers may use to ultimately mitigate the risk of preventable medical mishaps. This study included nonprobability purposive sampling (n = 34) and three rounds of questionnaires. Consensus was reached on 8 factors: setting expectations, developing a culture of respect, holding staff accountable, enforcing a zero-tolerance policy, confidentiality of reporting, communicating expected behavior, open communication, and investigating inappropriate behaviors.

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“…Previous studies that used the SAM were analyzed 9,11,15,64,80,83 . It's detected that there is not a definite set of categories to be followed.…”

Section: Methodsmentioning

confidence: 99%

State-of-the-Art-Matrix Analysis for Usability of Learning Management Systems

Aydin

Darwish

Selvi

2016 ASEE Annual Conference &Amp; Exposition Proceedings

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This is a research study to explore trends, gaps, and issues in the literature of the usability of Learning Management Systems (LMS). The authors utilized the State-of-the-Art Matrix analysis, which is a research method that has been used extensively in the last decade. It is a systematic evaluation of existing research by using several statistical methods. Pareto analysis and Histograms are part of this analysis. The analysis revealed several gaps: (1) engineering students have not been the main focus of research in any studies, (2) there is no research that compares usability of LMS between different academic disciplines, (3) there is no modeling effort for understanding if engineering students and instructors need different LMS design than other disciplines, (4) primary framework development for evaluating LMS has declined, (5) discount usability methods (heuristics) have been mostly preferred for the evaluation of LMS ignoring effectiveness and efficiency performance measures related to LMS usage, (6) there are very limited studies incorporating usability design with instructional and accessibility design, (7) there are very limited studies investigating LMS usability with regards to occupational training, (8) there are many researchers who mentioned the significance of research on usability of mobile e-learning platforms. The results of this study established a basis for future work and the authors will study LMS usability for engineering students and instructors by future empirical studies.

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High Reliability Organization Research: A Literature Review for Health Care

Cited by 32 publications

References 130 publications

High Reliability Organization (HRO) systematic literature review: Discovery of culture as a foundational hallmark

High Reliability Organization (HRO) systematic literature review: Discovery of culture as a foundational hallmark

Health care risk managers' consensus on the management of inappropriate behaviors among hospital staff

State-of-the-Art-Matrix Analysis for Usability of Learning Management Systems

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