“…Woods and Cook remark on this confusion by describing three ways in which "error" is used: error as the cause of failure (or poor outcome), as the failure itself or as departure from a standard process[46]. Hindsight and outcome bias describe how knowledge of the outcome affects the decision making about the quality of processes[50,51]. For example, if we can't find a test result when wanted, but it is normal and doesn't change our management, we define the lost result differently than when a result is abnormal, and now treatment has been significantly delayed[21].…”