2006
DOI: 10.1136/qshc.2005.015602
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Patient assessments of a hypothetical medical error: effects of health outcome, disclosure, and staff responsiveness

Abstract: Former patients view medical errors less favorably when hospital staff react slowly, when the error is not disclosed to the patient, and when the patient suffers serious health consequences.

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Cited by 42 publications
(41 citation statements)
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“…However, notification of error by the caregivers would alleviate the seeming fears of possible reactions to error. This finding similar to the claim in the findings of Cleopas et al 27 we found out that patients seem to have negative reactions toward medical error if the errors were detected by themselves, but with somewhat of more favourable views when self-reports were available. This is contrary to what was documented by Kraman and Hamm 34 that voluntary disclosure of error reduces the incidence of malpractices litigations.…”
Section: Discussionsupporting
confidence: 82%
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“…However, notification of error by the caregivers would alleviate the seeming fears of possible reactions to error. This finding similar to the claim in the findings of Cleopas et al 27 we found out that patients seem to have negative reactions toward medical error if the errors were detected by themselves, but with somewhat of more favourable views when self-reports were available. This is contrary to what was documented by Kraman and Hamm 34 that voluntary disclosure of error reduces the incidence of malpractices litigations.…”
Section: Discussionsupporting
confidence: 82%
“…Patients' expectation of disclosure has motivated considerable recommendations for the disclosure of errors to patients as standard practice 31,32 . However, there is limited evidence about the impact of such policy on malpractice litigation, and on the relationship between caregivers and patients 27 . Most of the available studies focused attention on clinicians' reports, thus, there is a knowledge gap on patients' understanding of errors or how they affect them.…”
Section: Woolf Et Almentioning
confidence: 99%
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“…Mixed method approaches using aspects of both qualitative and quantitative data collection techniques, with multivariate data analyses to produce the findings, are common in error disclosure literature. 52,53,[55][56][57] The diversity demands of error research into hospital "error acknowledgement" have prompted calls to supplement quantitative macro studies with smallscale qualitative studies. 58 It seems that "big Q" quantitative analyses work well with large datasets: in analyses of the accuracy of computerised medication error reporting systems in big hospitals; 59 in drawing inferences from large cross-hospital databases of error reports provided by standardised computerised error reporting systems; 60 or in developing inferences about medication error and organisational characteristics (such as facility bed capacity) from large-N longitudinal databases of reporting errors.…”
Section: Contextual Authenticitymentioning
confidence: 99%
“…Physicians are often reluctant to apologize because they feel it is an admission of guilt and have a fear of increased litigation. 16 …”
Section: The Importance Of a Good Communicationmentioning
confidence: 99%