Hong Kong Residents’ Perception of Travel Websites

Qi, Shanshan; Leung, Rosanna; Law, Rob; Buhalis, Dimitrios

doi:10.1007/978-3-211-99407-8_7

Cited by 3 publications

(5 citation statements)

References 25 publications

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“…Study results indicate the wide use of the Internet for travel information searches, but not for travel related purchase. This finding reflects works by Kah et al (2008) and Qi, Leung, Law, and Buhalis (2010) that indicate an unbalanced gap between Internet search and purchase of travel related products with the former outweighing the latter. One possible explanation of the low conversion of travel information search to travel Internet purchase is the risk perception on the Internet purchase held by the potential tourists (Qi et al, 2010).…”

Section: Discussionsupporting

confidence: 65%

Big Five Factors of Personality and Tourists' Internet Search Behavior

Jani

Jang

Hwang

2013

Asia Pacific Journal of Tourism Research

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This study aimed at relating tourists' Internet search behaviors and the Big Five Factors (BFF) of personality to identify personality items that better predict tourists' Internet search behaviors. Survey data from domestic tourists to a metropolitan city in South Korea was used to empirically examine the relationships. Results indicate that travel information sought through the Internet vary with the BFF with the exception of extraversion, and the Internet channels used for travel information search also varied with the BFF with the exception of conscientiousness. The Internet is more widely used as a source of travel information but less for travel purchases. The results also suggest that the responses to some BFF items can substantially improve the predictability of tourists' Internet search behaviors. Implications for the use of the BFF in designing travel information systems are addressed.

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Section: Discussionsupporting

confidence: 65%

Big Five Factors of Personality and Tourists' Internet Search Behavior

Jani

Jang

Hwang

2013

Asia Pacific Journal of Tourism Research

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“…The first piece of the recent literature can be related to the studies of Najda-Janoszka and Kopera (2014) and Pikkemaat et al (2018). The second category of literature refers to the works by Williams (2008), Orfila-Sintes andMattsson (2009) and Qi et al (2010). Hall and Williams (2008) The third category of literature deals with the works of Ramkissoon (2012), Palafox-Muñoz et al (2013) and Garau-Vadell et al (2018).…”

Section: Introductionmentioning

confidence: 99%

“…The second category of literature refers to the works by Hall and Williams (2008), Orfila‐Sintes and Mattsson (2009) and Qi et al (2010). Hall and Williams (2008) offer the first attempt at a comprehensive review of innovation in tourism (including resident perception); and, at the same time, considers tourism as a driver of innovation.…”

Section: Introductionmentioning

confidence: 99%

“…The authors emphasise, through a stochastic model, the incidence of additional services, booking through tour operators, the brand and owner‐type of the hospitality infrastructure on the innovation decisions of the local host. The study by Qi et al (2010) offer useful insights on the residents' perception of web applications to shop for recreational travels. The authors use a survey analysis delivered to Hong Kong residents.…”

Section: Introductionmentioning

confidence: 99%

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How does ICT influence residents' attitudes towards tourism as a driver of development? A generalised ordered logistic regression analysis

Lucia

Pazienza

Balena

2021

Journal of Tourism Research

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This study investigates the residents' attitudes to tourism as a driver of regional development and the impact of digital technologies on these perceptions. This work considers a 'lagging behind' region of the EU and employs a generalised ordered logit regression. The main findings suggest that the positive attitude is affected by the digital technology use, education, non-job variables and touristic products such as landscape, food and wine and events. As a result, the digital technology and the enhancement of touristic products may serve as important factors for 'lagging behind' regions to meet a smart, sustainable and inclusive growth.

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“…Moreover, security issues related to payment and personal information play a critical role in travelers’ decisions to make an online hotel booking (Chiam, Soutar, & Yeo, 2009; Kim & Kim, 2004; Law & Hsu, 2006). Recent studies have found that some travelers do not shop online partly because they think the Internet is not a secure place to expose their personal information (Qi, Leung, Law, & Buhalis, 2010). Similarly, a recent report showed that nearly half of American Internet users are concerned about privacy when they shop online and such concerns hinder customers from making purchase (Ortutay, 2011).…”

Section: Introductionmentioning

confidence: 99%

Presentation Formats of Policy Statements on Hotel Websites and Privacy Concerns

Lee

Law

2012

Journal of Hospitality & Tourism Research

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Information privacy is one of the major reasons that explains why many travelers are hesitant to provide personal information for online reservations. Despite the fact that most hotels provide privacy policy statements on their websites, little research has been done to examine how the format of these privacy statements affects customer trust. Based on the control/restricted theory and cognitive theory of multimedia learning, this study demonstrates how perceived control and learning can affect trust.Participants were shown validated privacy policy statements in a text format or a video format before they rated the trustworthiness of the hotel. The findings from 193 usable samples confirmed that the video was more effective in increasing trust and that it did so by increasing perceived control. The results suggest that hotel companies without a strong brand history can still establish customer trust by providing a welllocated, well-executed, and easily understood online video privacy statement.Theoretical and managerial implications are discussed, and future research suggestions are provided.

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Hong Kong Residents’ Perception of Travel Websites

Cited by 3 publications

References 25 publications

Big Five Factors of Personality and Tourists' Internet Search Behavior

Big Five Factors of Personality and Tourists' Internet Search Behavior

How does ICT influence residents' attitudes towards tourism as a driver of development? A generalised ordered logistic regression analysis

Presentation Formats of Policy Statements on Hotel Websites and Privacy Concerns

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