Hospital management training and improvement in managerial skills: Serbian experience

Supic, Zorica Terzic; Bjegovic, Vesna; Marinković, Jelena; Milićević, Milena Šantrić; Vasić, Vladimir

doi:10.1016/j.healthpol.2010.01.002

Cited by 29 publications

(47 citation statements)

References 40 publications

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“…An earlier study focused on the skills improvement of individual hospital managers [34]. The aim of this study was to determine the learning outcomes after a specific training program for hospital management teams.…”

Section: Introductionmentioning

confidence: 99%

Training hospital managers for strategic planning and management: a prospective study

et al. 2015

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BackgroundTraining is the systematic acquisition of skills, rules, concepts, or attitudes and is one of the most important components in any organization’s strategy. There is increasing demand for formal and informal training programs especially for physicians in leadership positions. This study determined the learning outcomes after a specific training program for hospital management teams.MethodsThe study was conducted during 2006 and 2007 at the Centre School of Public Health and Management, Faculty of Medicine, University of Belgrade and included 107 participants involved in the management in 20 Serbian general hospitals. The management teams were multidisciplinary, consisting of five members on average: the director of the general hospital, the deputy directors, the head nurse, and the chiefs of support services. The managers attended a training program, which comprised four modules addressing specific topics. Three reviewers independently evaluated the level of management skills at the beginning and 12 months after the training program. Principal component analysis and subsequent stepwise multiple linear regression analysis were performed to determine predictors of learning outcomes.ResultsThe quality of the SWOT (strengths, weaknesses, opportunities and threats) analyses performed by the trainees improved with differences between 0.35 and 0.49 on a Likert scale (p < 0.001). Principal component analysis explained 81% of the variance affecting their quality of strategic planning. Following the training program, the external environment, strategic positioning, and quality of care were predictors of learning outcomes. The four regression models used showed that the training program had positive effects (p < 0.001) on the ability to formulate a Strategic Plan comprising the hospital mission, vision, strategic objectives, and action plan.ConclusionThis study provided evidence that training for strategic planning and management enhanced the strategic decision-making of hospital management teams, which is a requirement for hospitals in an increasingly competitive, complex and challenging context. For the first time, half of state general hospitals involved in team training have formulated the development of an official strategic plan. The positive effects of the formal training program justify additional investment in future education and training.

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Section: Introductionmentioning

confidence: 99%

Training hospital managers for strategic planning and management: a prospective study

et al. 2015

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“…The purpose of performance evaluation was also generally considered as the reference of year-end performance evaluation for bonus that it could not cover the performance evaluation of the entire organization (Parker, 2011). Non-profi t organizations presented the performance, the staff capability refl ecting the internal management procedure of the organization, and the achievement of goals with Feedback (Supic et al, 2010). Consequently, the performance measurement dimensions of Internal Process and Learning & Development in the balanced score card are utilized as the organizational performance measurement indicators in this study.…”

Section: Organizational Performancementioning

confidence: 99%

Correlations among Knowledge Outsourcing and Organizational Culture, Organizational Performance in Public Sectors

Liu¹,

Lin²

2019

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The trend of domestic and international central governments promoting public services reveal that the governmental reform is developing towards the establishment of entrepreneurial government and privatization, the applications of civil resources, and the utilization of Knowledge Outsourcing as the promotion direction and strategy. Aiming at the directors and administrators of bureaus and departments in Tainan City Government, total 260 copies of questionnaires are distributed, and 146 copies are eff ectively responded, with the eff ective response rate 56%. The research results conclude that: Knowledge Outsourcing presents signifi cantly positive correlations with Organizational Culture; Organizational Culture shows remarkably positive correlations with Organizational Performance; Knowledge Outsourcing reveals notably positive correlations with Organizational Performance, and Organizational Culture appears mediating eff ects on the correlations between Knowledge Outsourcing and Organizational Performance.

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“…In Serbia, policy makers established the mechanisms for a sustainable continuous improvement of the health care system (Simic et al, 2010) including the continuing education of the general practitioners (GPs) (Santric Milicevic et al, 2011), the supply of drugs (Jakovljevic et al, 2015) and financing (Simic et al, 2010). In addition, the Serbian managers were educated how to apply knowledge to utilize the results for further quality improvement (Terzic Supic et al, 2010; Santric Milicevic et al, 2011). …”

Section: Consumers' Satisfaction and Health Care Qualitymentioning

confidence: 99%

Socio-Economic Inequalities, Out-of-Pocket Payment and Consumers' Satisfaction with Primary Health Care: Data from the National Adult Consumers' Satisfaction Survey in Serbia 2009–2015

et al. 2017

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Hospital management training and improvement in managerial skills: Serbian experience

Cited by 29 publications

References 40 publications

Training hospital managers for strategic planning and management: a prospective study

Training hospital managers for strategic planning and management: a prospective study

Correlations among Knowledge Outsourcing and Organizational Culture, Organizational Performance in Public Sectors

Socio-Economic Inequalities, Out-of-Pocket Payment and Consumers' Satisfaction with Primary Health Care: Data from the National Adult Consumers' Satisfaction Survey in Serbia 2009–2015

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