Hospitality and tourism industry amid COVID-19 pandemic: Perspectives on challenges and learnings from India

Kaushal, Vikrant; Srivastava, Sidharth

doi:10.1016/j.ijhm.2020.102707

Cited by 474 publications

(373 citation statements)

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“…This research has taken a number of perspectives, both theoretical and geographical/regional. For example, Hao et al (2020) explored the impact of COVID-19 on the hotel industry in China from a disaster management perspective, Alonso et al (2020) researched the impact of COVID-19 on international hospitality firms from a resilience theory perspective, Kaushal and Srivastava (2021) studied the impact of COVID-19 on the Indian tourism and hospitality industry, and Song et al (2021), analysed the impact of COVID-19 on US restaurant stock returns.…”

Section: Introductionmentioning

confidence: 99%

Hospitality business longevity under COVID-19: The impact of COVID-19 on New Zealand’s hospitality industry

Hemmington

Neill

2021

Tourism and Hospitality Research

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The aim of this paper is to explore the impact of the COVID-19 pandemic on the New Zealand hospitality industry, within the context of business longevity theory using an on-line qualitative survey of 11 senior industry executives representing 105 restaurant, café and take-away outlets. The findings reveal that despite financial loss, COVID-19 provided an opportunity to engage in strategic innovation through two basic approaches; one mediated by technology, the other by direct personal contact. This internal innovation, flexibility and responsiveness is consistent with the RBV theory of the firm and the inertia and change perspective of organizational Population Ecology theory. The practical implications relate to business longevity and the financial impact across the industry, however, COVID-19 also provided an opportunity for strategic innovation through technology and direct personal customer contact. Innovations were mediated by two government COVID-19 related initiatives - the wage subsidy scheme, and government business loans. The social implications are significant and include a renewed sense of ‘self’ reflecting the need for business survival. Renewal has invigorated participants to differentiate the hospitality industry and its contribution to the national economy from that of tourism. That renewal and vibrancy provides the perfect scenario for the wider sociocultural embrace of a return to normal life and regular business in Aotearoa New Zealand. The limitations of this study include the focus on restaurants, cafes and take-aways - a wider hospitality industry study would provide a more industry representative perspective. The study is also focused on New Zealand as a unique case study; this would not necessarily be representative of the global industry. The qualitative approach and small sample is a strength in terms of depth of analysis, but could be supplemented through a wider quantitative study.

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Section: Introductionmentioning

confidence: 99%

Hospitality business longevity under COVID-19: The impact of COVID-19 on New Zealand’s hospitality industry

Hemmington

Neill

2021

Tourism and Hospitality Research

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“…Subsequently, the deadly virus spread across the world. Many countries are witnessing its unprecedented growth and life loss (Kaushal & Srivastava, 2020; Kuzilwa, 2005). Covid‐19 pandemic is an “existential threat”, classified as a global shock by the United Nations Development Programme 1994 and by the UN Commission of Human Security 2003 (Rubin, 2011).…”

Section: Introductionmentioning

confidence: 99%

Repercussions of COVID‐19 on small restaurant entrepreneurs: The Indian context

Vig

Agarwal

2021

Strategic Change

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In the pre‐COVID period, the restaurant industry had significantly grown in India in the past decade due to rapid urbanization and modernization. In the post‐COVID period, the small restaurant entrepreneurs are fighting for their survival due to the lack of funds, a shift in the consumers' behaviour and perception, and negative cash flows. It has led to the closure of restaurants, loss of employment, and adversely affected the allied industries. The small restaurant entrepreneurs are exploring some new opportunities amid the crisis and adopting innovative approaches, technological and digital interventions to meet the consumers' need for a contact‐less dining experience. However, a joint effort on the part of entrepreneurs and government bodies will facilitate and fuel the restaurant industry's growth again.

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“…They highlighted the effect of the coronavirus on travel agencies and airlines, indicating that close to 75% of luxury travel agency customers suspended their tickets for travel to Southeast Asian countries and regions (Hoque et al, 2020). In India, the pandemic's effects are visible on the country's inbound, outbound, domestic, adventure travel, business travel and cruise sectors (Kaushal & Srivastava, 2020).…”

Section: Introduction and Literature Reviewmentioning

confidence: 99%

“…International destinations have also slowly begun to open (United Nations Botswana, 2020). India is gradually unlocking its economic activities (Kaushal & Srivastava, 2020). To resume tourism activities, the government in India has initiated check-ins with relevant Covid-negative reports and have encouraged minimum day stays (Kaushal & Srivastava, 2020).…”

Section: Introduction and Literature Reviewmentioning

confidence: 99%

“…India is gradually unlocking its economic activities (Kaushal & Srivastava, 2020). To resume tourism activities, the government in India has initiated check-ins with relevant Covid-negative reports and have encouraged minimum day stays (Kaushal & Srivastava, 2020). Countries such as Saudi Arabia and Iceland are also easing travel restrictions for international tourism (OECD, 2020).…”

Section: Introduction and Literature Reviewmentioning

confidence: 99%

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