Hotel job burnout: The role of personality characteristics

Kim, Hyun Jeong; Shin, kang Hyun; Umbreit, W. Terry

doi:10.1016/j.ijhm.2006.03.006

Cited by 263 publications

(263 citation statements)

References 38 publications

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“…The more so that agreeableness, so far, has not received adequate attention from industry psychologists. 68 Additionally, the influence of service provider's personality on the service quality should be an area of future empirical investigation, especially that this issue seems to be an underexplored area 69 also in the hotel setting.…”

Section: Resultsmentioning

confidence: 99%

“…64 To be successful in their chosen jobs, entry employees should also be informed what kind of personality traits are required from candidates to meet specific job demands and characteristics helping them make an informed career decision. 65 Finally, it is worth noting that individuals with a proper personality profile will be more successful in their workplace when the work environment is well managed. Thus, as Kim et al 66 demonstrate, after the recruitment of employees with proper personality traits, the appropriate employment practices such as job autonomy, training, or rewards are strongly needed.…”

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confidence: 99%

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Extraversion and its Importance in the Hospitality Workplace. Analysing the Selected Job Outcomes

Grobelna

2015

Ekonomiczne Problemy Turystyki

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The aim of this study is to investigate both the importance of personality traits of employees working in hotel contact positions and their potential relations with employees' attitudes towards work. The research problem is to approach the following question: is there any relationship between extraversion and employees' job satisfaction, particularly in terms of hotel customers. To achieve the study aim, literature review, including empirical findings of recent studies, and empirical research based on a survey method have been used. The main results of the study have confirmed that hotel employees with higher extraversion experience have a higher level of job satisfaction, also when it refers to customers. Although the study results cannot be generalized, they nevertheless shed light on the importance of the good person-job fit. Therefore, a better understanding of the role of personality in the context of hotel posts may be useful in the hiring decisions, especially in the customer contact positions in hotels. In this study the implications for managers are demonstrated, and directions for future research formulated.

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Section: Resultsmentioning

confidence: 99%

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confidence: 99%

Extraversion and its Importance in the Hospitality Workplace. Analysing the Selected Job Outcomes

Grobelna

2015

Ekonomiczne Problemy Turystyki

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“…Given that the hospitality industries' employees often have extended working hours, constructive communication channels between the employees and the management must be created. This encourages the employee-management relationship, which will produce more conducive situations for achieving job satisfaction in the workplace (Kusluvan & Kusluvan, 2000;Kim, Shin, & Umbreit, 2007).…”

Section: Findings Discussionmentioning

confidence: 99%

Challenge-Stress and Hindrance-Stress in the Southeast Asian Hotel Sector

Abu

Salleh

Muda

et al. 2016

JIEB

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“…Such a work situation has been reported to be stressful for hospitality workers (Kim et al, 2007) and therefore contributes to the turnover intention. Indeed, the hotel industry has been characterized as having excessive employee turnover, which leads to higher costs due to the need to replace staff, as well as having detrimental effects on service quality (Stedmon et al, 2007).…”

Section: Methodsmentioning

confidence: 99%

Incorporating Workload and Performance Levels into Work Situation Analysis of Employees with Application to a Taiwanese Hotel Chain

Chen¹,

Wu²,

Lin³

et al. 2010

American Journal of Applied Sciences

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Problem statement: Appropriate Human Resource Management (HRM) can motivate employees, develop their capabilities and enhance their productivity. However, before selecting the HRM practices to adopt, the workload levels of employees should be considered, since they may influence the success of such efforts. Approach: This study measured the relative workload of individual employees and incorporates the performance level into the work situation analysis. This analysis enables managers to be more aware of the work situations of employees and thus achieve better HRM decision making. Results: In addition, we presented an example application of the proposed analysis focusing on the reception clerks in a hotel chain and the results can aid management in deciding which HRM practices should be applied for specific employees so that their productivity can be improved. Conclusion: The advantage of this study is that it can provide a practical framework for managers to be more aware of the work situations of employees and thus achieve better HRM decision making.

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Hotel job burnout: The role of personality characteristics

Cited by 263 publications

References 38 publications

Extraversion and its Importance in the Hospitality Workplace. Analysing the Selected Job Outcomes

Extraversion and its Importance in the Hospitality Workplace. Analysing the Selected Job Outcomes

Challenge-Stress and Hindrance-Stress in the Southeast Asian Hotel Sector

Incorporating Workload and Performance Levels into Work Situation Analysis of Employees with Application to a Taiwanese Hotel Chain

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