Incorporating Workload and Performance Levels into Work Situation Analysis of Employees with Application to a Taiwanese Hotel Chain

Abstract

Problem statement: Appropriate Human Resource Management (HRM) can motivate employees, develop their capabilities and enhance their productivity. However, before selecting the HRM practices to adopt, the workload levels of employees should be considered, since they may influence the success of such efforts. Approach: This study measured the relative workload of individual employees and incorporates the performance level into the work situation analysis. This analysis enables managers to be more aware of the work situations of employees and thus achieve better HRM decision making. Results: In addition, we presented an example application of the proposed analysis focusing on the reception clerks in a hotel chain and the results can aid management in deciding which HRM practices should be applied for specific employees so that their productivity can be improved. Conclusion: The advantage of this study is that it can provide a practical framework for managers to be more aware of the work situations of employees and thus achieve better HRM decision making.

Perception of workload balance and employee job satisfaction in work organisations

“…Lea, Corlett and Rodgers (2012), Herminingsih and Kurniasih (2018) and Liu and Lo (2018) found significant relationship between workload and job satisfaction, the findings of De Cuyper and De Witte (2006) did not totally support this view as the temporary workers' perception was contrary to this view. Mayasari and Gustomo (2014) and Chen et al (2013) found that the employees in the organisations investigated had high workloads and thus suggested the need to redesign jobs or employ additional workers. But they did not relate employee workload to job satisfaction.…”

“…The need for companies to review the job description for employees by balancing their workload was suggested. Chen et al (2013) investigated workload and performance levels of work situation analysis of employees with application to a Taiwanese hotel chain. They sought to find out ways to conduct manpower planning in organisation using workload analysis.…”

“…On the other hand, Liu and Lo (2018) investigated workload, autonomy, burnout, job satisfaction, and turnover intention among Taiwanese reporters. The studies of Mayasari and Gustomo (2014) and Chen et al (2013) focused on employee workload in specific organisations with a view to ascertaining how workload can be evenly distributed. De Cuyper and De Witte (2006) investigated the impact of autonomy and workload on job satisfaction among temporary and permanent workers.…”

Staffing and Job Stress on Motivation of Employees in Al Ihsan General Hospital

“…Martin (2011) found that when employees don't placed in the right position, they tend to feel uncomfortable and then quit their job. On the other side, the study of Chen et al (2010), Hegney et al (2003), Sanali et al (2013), and Pooja (2013) state that the heavy workload of nurses have caused the motivation and performance of employees decreased dramatically. Job stress experienced by employees can be affected by factors that originated in the work and outside of work.…”

Assessment of Mental Workload of Flight Attendants Based on Flight Duration: An Effort to Provide Safe Working Condition

“…In particular related to flight attendants' workload (defined as difference between demand of the task and capacity available in worker, Gopher & Donchin, 1986), it is important to provide optimal workload since under load leads to boredom and long-term heavy workload can affect an employee's physical or mental health, performance, or productivity including service quality, accidents or illness (see Chen et al, 2010;Davidson, Guilding, & Timo, 2006 for examples). However, as far as acknowledged by authors, only a limited study has been concerned with identifying the activities a flight attendant performs as well as the workload.…”