Hotel's Responses Toward on Line Complaints

Trianasari, Nana

doi:10.1145/3194188.3194198

Cited by 1 publication

(3 citation statements)

References 16 publications

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“…As internet has become an important platform in human's live, many businesses have attempted to establish a competitive advantage by using internet in their operations or promotions [7]. Online transportation is one sector that highly incorporates the ever evolving development and sophistication of internet in its operations.…”

Section: Discussionmentioning

confidence: 99%

“…However, research has shown contradictory findings with regard to customers' confidence to do online transaction. On one side, customers are said to be more technology literate in which the use of internet has been increasing in almost all aspects of their lives [7]. On the opposite, previous research has shown that to certain degree, customers are still hesitant to in have online transaction, mostly due to problems related with security and reliability [7].…”

Section: Literature Reviewmentioning

confidence: 99%

“…On one side, customers are said to be more technology literate in which the use of internet has been increasing in almost all aspects of their lives [7]. On the opposite, previous research has shown that to certain degree, customers are still hesitant to in have online transaction, mostly due to problems related with security and reliability [7]. Also, customers who have not or have limited internet literacy may find it hard to engage in online transaction.…”

Section: Literature Reviewmentioning

confidence: 99%

See 2 more Smart Citations

The Online Transportation from The Perspective of Strategic Entrepreneurship

Trianasari¹,

Bagia²,

Yudiaatmaja³

2019

Proceedings of the International Conference on Tourism, Economics, Accounting, Management, and Social Science (TEAMS 2018)

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In this era of information and technology, on line transportation has become an emerging issue both within academic and business aspects. In fact, it is one of the breaking through of creative and innovative ideas. However, although empirically, the rapid growth of online transportation has been evident, there has been limited research within this area especially in the perspective of strategic entrepreneurship. In responding to such gaps, this study aimed to understand the implementation of the strategic entrepreneurship from opportunity discovery, evaluation, and exploitation; value creations; and wealth creations. This paper reports on the preliminary stage of the study, that is, to explore the customers' expectations, needs and wants toward on line transportation. Data were collected from 14 respondents who were recruited using purposive sampling method. They were android smart phone literate and aged between 18 to 50 years. Data were analyzed using qualitative approach. The study found that almost all respondents perceived that on line transportation was a good solution for their daily needs and wants. There were two main themes revealed, they are functional and technical aspects. This finding are in line with the service literature that outlined the 'what' and 'how' of or types of service. Further discussion on the finding is presented trough out the paper. Limitation and direction for future research are also provided.

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Section: Discussionmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%