Hotels’ corporate social responsibility practices, organizational culture, firm reputation, and performance

Rodríguez, María Rosario González; Martín-Samper, Rosario Carmen; Köseoğlu, Mehmet Ali; Okumuş, Fevzi

doi:10.1080/09669582.2019.1585441

Cited by 150 publications

(126 citation statements)

References 100 publications

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“…Most studies on hotels' stakeholders and sustainability are based on general hotel samples in Western countries (González‐Rodríguez et al, 2019; Sánchez‐Medina et al, 2016) rather than on tourist hotels (i.e., hotels located near tourist attractions) in Eastern countries. Several arguments imply that hotels in tourist destinations have unique sustainability behaviors and stakeholder networks, different from other general areas (Mensah, 2014; Waligo et al, 2013), and CSPs differ across national culture context (Miska et al, 2018).…”

Section: Methodsmentioning

confidence: 99%

“…Exploring firm‐level antecedents and outcomes of sustainability practices has been a popular topic in hospitality literature. A stream of literature has identified critical organizational factors such as hoteliers' perceptions of stakeholders, stakeholder engagement, and internal organization that can influence hotels' adoption of sustainability practices (Calveras, 2015; Garay & Font, 2012; González‐Rodríguez, Martín‐Samper, Köseoglu, & Okumus, 2019; Martinez‐Martinez, Cegarra‐Navarro, Garcia‐Perez, & Wensley, 2019; Sánchez‐Medina et al, 2016). Another literature has examined firms' performance outcomes of sustainability practices, such as single‐environment dimension practices (Carmona‐Moreno, Céspedes‐Lorente, & De Burgos‐Jiménez, 2004; Martinez‐Martinez et al, 2019; Tang, Amran, & Goh, 2014) and the social‐environmental responsibility (e.g., Ghaderi, Mirzapour, Henderson, & Richardson, 2019; Inoue & Lee, 2011; Kang, Lee, & Chang, 2010; Lee, Seo, & Sharma, 2013).…”

Section: Introductionmentioning

confidence: 99%

“…Fourth, this study contributes a new and unique sample, namely, hotels located near World Cultural Heritage Site (WCHS) tourist attractions in China. Past empirical research on hotels' stakeholders and sustainability were mostly based on the general hotel samples in Western countries (González‐Rodríguez et al, 2019; Sánchez‐Medina et al, 2016). Investigation involving hotel market segmentation in China context was limited.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Linking stakeholder integration to sustainability performance in the hotel context

Shi

Tsai

2020

Journal of Tourism Research

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This study proposes a process model to probe the linkage between stakeholder integration (SI), corporate sustainability practices (CSPs), and sustainability performance and examines supplier and customer demands' effects on the linkage between CSPs and financial performance (FP) via environmental (EP) and social performances (SP). Data from 225 hotels near World Cultural Heritage Sites in East China were utilized for hypothesis testing. Partial least squares structural equation modeling analyzes the data. Following results are revealed: (a) SI favors CSPs, and CSPs favor EP, but SP hinders FP; (b) EP and SP support FP; and (c) supplier demand positively moderates CSPs' effect on SP, whereas customer demand positively moderates EPs' effects on FP.

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Section: Methodsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Linking stakeholder integration to sustainability performance in the hotel context

Shi

Tsai

2020

Journal of Tourism Research

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“…Social responsibility involves the observation of business ethics, production safety, and occupational health; the protection of laborers' legal rights and interests and environment; and resource saving [14]. The existing research proposes an integrated model incorporating the interrelationships among CSR practices, organizational culture, and company reputation to improve firm performance in the hotel and tourism business [15].…”

Section: Corporate Social Responsibility (Csr)mentioning

confidence: 99%

Sustainability of Hotel, How Does Perceived Corporate Social Responsibility Influence Employees’ Behaviors?

Kong

Yuan

et al. 2019

Sustainability

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This study sought to explore the influence of perceived corporate social responsibility (CSR) on organizational identification and organizational commitment. Based on extensive literature review, the theoretical model was proposed. Perceived CSR was developed as the determinant, organizational identification as the mediator, and organizational commitment as the outcome. Targeting highly educated employees, this study surveyed employees with bachelor degrees or above. A total of 836 data were collected, and structural equation modeling was analyzed with statistical software AMOS 21.0 software. The findings indicated that perceived CSR contributed positively to organizational identification and commitment. Apart from the direct positive effect on organizational commitment, organizational identification also mediated the relationship between perceived CSR and employee loyalty. The study highlighted the importance of fulfilling social responsibilities, encouraged managers to understand young well-educated employees from different perspectives, and also shed light on performing effective human resource management (HRM) activities, which can meet the UN Sustainable Development Goals and accelerate the related development in tourism and hospitality.

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“…Within the literature, it is worth noting top front that with few exceptions (e.g. Chen et al 2017;Gonzālez-Rodriguez et al 2019;Kang et al 2010;Lee & Park 2009;Wang et al 2018), the link between the CG and FP remain as yet unclear despite the rising trend of charitable giving in tourism industry since the 1990s (Chen & Lin 2015). Moreover, while the impact of CG is somehow being analysed in the literature, it does not imply the same results can be applied to the tourism-related industries in different economic regions.…”

Section: Introductionmentioning

confidence: 99%

Moderating Effect of Slack Resources on the Charitable Giving and Firm Performance Nexus

2019

JEM

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This study aims to examine the relationship between charitable giving (CG) and firm performance (FP) of tourismrelated firms across various economic regions. Panel data on tourism-related firms covering the years 2002 to 2014 are utilised. Results generating from the system-GMM estimator reveals an inverse U-shaped relationship between CG and FP. This curvilinear relationship suggests that though CG enhances FP, it does not imply an unlimited increased in charitable giving. Beyond a certain limit, firm performance will deteriorate. Furthermore, the empirical results also suggest that a firm's slack resources play a vital role in strengthening the CG-FP relationship. This finding implies that firms with higher flexibility of slack resources may allocate their slack resources in relation to CG to improve their financial performance and subsequently remain competitive in the industry.

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Hotels’ corporate social responsibility practices, organizational culture, firm reputation, and performance

Cited by 150 publications

References 100 publications

Linking stakeholder integration to sustainability performance in the hotel context

Linking stakeholder integration to sustainability performance in the hotel context

Sustainability of Hotel, How Does Perceived Corporate Social Responsibility Influence Employees’ Behaviors?

Moderating Effect of Slack Resources on the Charitable Giving and Firm Performance Nexus

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