Household and Corporate Customers of Participation Banks in Turkey: Customers’ Satisfaction and Bank Patronage Factors

Abstract

Islamic banks (IBs) or Participation banks (PBs) in Turkey have not yet become one of the primary aspects of the Turkish financial system. The aim of this study is to empirically analyse in order for customers' awareness towards the products/services provided by PBs, the reasons for choosing to bank with PBs, and customers' satisfaction from the participating banking products and services in Turkey. To our knowledge this study has been carried out based on the most detailed and comprehensive data ever used in terms of comparative analysis of conventional banks and the PBs.

Barriers to the adoption of Islamic banking: a bibliometric analysis

“…While, others linked institutional factors such as employees' understanding of IB principles (Awan and Shahzad, 2011)., the cost of IB products (Ali et al, 2017), the image of IFIs (Selvanathan et al, 2018;Nugraha et al, 2022) and service quality (Amin and Isa, 2008;Jawaid et al, 2021) to the barriers to the adoption of IB. The studies have established that besides ease of access to IB services, the way IFIs treat their customers such as friendly, professional, financial counseling and efficient services may drive/hamper the adoption of IB (Dusuki and Abdullah, 2007;Genç et al, 2016). Another crucial factor in the adoption of IB services is the IFIs' Shariah compliance level as it may enhance consumers' trust in IB services (Butt et al, 2011).…”