How can we achieve better e-Learning success in the new normal?

Abstract

PurposeThis study aims to propose and validate a model for e-Learning success based on students’ experiences in the “new normal.” To achieve this goal, this study focused on answering three research questions: (1) What are the students’ experiential factors that impact e-Learning? (2) How do these experiential factors affect e-Learning success? (3) In what ways does a multimethod provide a comprehensive perspective and an in-depth understanding of students’ e-Learning experiences in the new normal?Design/methodology/approachThis study applied a mixed-methods sequential approach using exploratory, confirmatory and complementary studies. First, this study undertook a text-mining exploratory analysis of the review data to extract e-Learning topics. Then, based on the Information Systems (IS) success model, this study identified an integrated framework drawn from the results of the text-mining analysis. Second, this study proposed an e-Learning, experience-based success model and corresponding hypotheses and conducted a confirmatory study with surveys to validate the model. Third, this study conducted in-depth interviews to better identify the phenomenon of interest.FindingsThe five factors extracted from the first stage are system quality, lecture content, teaching quality, online interaction and achievement. This study subsequently confirmed the significant relationships between the e-Learning success factors in the second stage based on the IS success model. Finally, a complementary study identified the importance of interactivity for e-Learning success in the new normal.Originality/valueTo the best of the authors’ knowledge, this paper is the first to develop an e-Learning success model using a comprehensive mixed-methods approach.

Guest editorial: The role of digital technologies in new normal: the emergence of contactless digital technologies and services

“…Shiau et al (2023) propose an extended model to explain user behavior regarding the facial recognition payment systems in China. Kim et al (2023a) also articulate the importance of online interaction during the e-Learning process.…”

“…Special issue articles for the four components Contactless technology artifacts: All articles in this special issue cover diverse types of contactless technology artifacts such as AR-based service applications (Yin and Hsu, 2023), AR for shopping (Riar et al, 2023), healthcare and fitness apps (Zhu et al, 2023), self-service kiosks and food-ordering mobile apps (Lee et al, 2023), facial recognition payment (Shiau et al, 2023), digital tools (e.g. DingTalk and WeChat) (Zhang et al, 2023) and e-Learning systems (Kim et al, 2023a). Particularly, five articles investigated the interactions between users and contactless technology artifacts and showed that contactless technology artifacts positively affect the acceptance and (continuous) intention to use, although their research contexts are different (Kim et al, 2023a;Lee et al, 2023;Shiau et al, 2023;Yin and Hsu, 2023;Zhu et al, 2023).…”

“…This article contributes to research on contactless digital technology in education services by providing a comprehensive framework for achieving e-Learning success in the new normal. It also suggests a variety of practical guidance for e-Learning service providers to enhance system quality, for instructors to achieve e-Learning success and for students to improve themselves through e-Learning systems (Kim et al , 2023a).…”

“…DingTalk and WeChat) (Zhang et al , 2023) and e-Learning systems (Kim et al , 2023a). Particularly, five articles investigated the interactions between users and contactless technology artifacts and showed that contactless technology artifacts positively affect the acceptance and (continuous) intention to use, although their research contexts are different (Kim et al , 2023a; Lee et al , 2023; Shiau et al , 2023; Yin and Hsu, 2023; Zhu et al , 2023). On the other hand, two articles investigated the role of contactless technology artifacts and their impacts on the new society (Lee et al , 2023; Riar et al , 2023).…”

“…With the aspect of “what service design,” AR technology in shopping environment (Riar et al , 2023), health and fitness apps (Zhu et al , 2023), quick-service restaurants with self-service kiosks and mobile applications (Lee et al , 2023) and facial recognition payment (Shiau et al , 2023) account for what contactless service design artifacts could offer alternative services and afford desirable customer’s experiences. With the aspect of “how service design,” on the other hand, the role of privacy in AR-based services (Yin and Hsu, 2023), e-Learning success in New Normal (Zhang et al , 2023) and feedback-seeking behavior in a digital environment (Kim et al , 2023a) configure how contactless service design can be continued, used or successfully mediated with customers, testing their human behaviors.…”