How do Australian metropolitan and rural pharmacists counsel consumers with prescriptions?

Puspitasari, Hanni Prihhastuti; Aslani, Parisa; Krass, Ines

doi:10.1007/s11096-009-9289-9

Cited by 16 publications

(18 citation statements)

References 36 publications

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“…Higher rates have been found in counselling consumers with new prescriptions as compared with refill prescriptions. Information on directions for use, dosage, medicine's name, and indications are more frequently given to the patients than information on side effects, precautions, interactions, contraindications, and storage of medicines [9,10].…”

Section: Introductionmentioning

confidence: 99%

Medication counselling and dispensing practices at community pharmacies: a comparative cross sectional study from Pakistan

Hussain

Ibrahim

2011

Int J Clin Pharm

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The process of medication counselling and dispensing practices at community pharmacies in Pakistan is not satisfactory. The patients are largely handled by unqualified salesmen. Thus there is a strong need to improve medication counselling and dispensing practices at community pharmacies by improving the skills of the dispensers through a mix of interventions, and law should be implemented to ensure presence of qualified person which in turn will result in the provision of better patient oriented services at community pharmacies.

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Section: Introductionmentioning

confidence: 99%

Medication counselling and dispensing practices at community pharmacies: a comparative cross sectional study from Pakistan

Hussain

Ibrahim

2011

Int J Clin Pharm

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“…Self‐report data may be collected from pharmacists or consumers. The findings of pharmacist self‐reports have shown that while rates vary between studies, a majority of respondents have claimed that they regularly provide verbal counselling to their consumers, [8,9] and give out written information [9–11] . Moreover, the information has mostly been given for new prescriptions and mainly focused on medicine administration [8] …”

Section: Introductionmentioning

confidence: 99%

Pharmacists' and consumers' viewpoints on counselling on prescription medicines in Australian community pharmacies

Puspitasari

Aslani

Krass

2010

International Journal of Pharmacy Practice

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Pharmacists regularly provided verbal counselling on new prescription medicines, but infrequently provided written medicine information or any type of information for regular medicines. Lack of consumers' interest in receiving prescription medicine information may have contributed to the low counselling rates. Thus, there is a need to develop strategies to improve pharmacist counselling practice and to enhance consumer involvement in the counselling process.

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“…Puspitasari showed that metropolitan pharmacies gave more verbal information, and rural pharmacies provided more written information 10. Hence, the literature regarding the influence of pharmacy size and location is inconclusive perhaps due to the reason that there are relatively few studies in the area which often explores different practice aspects.…”

Section: Discussionmentioning

confidence: 99%

“…To avoid selection bias, the sampling frame included small and large pharmacies (defined by numbers of prescriptions per day) as well as pharmacies located in the capital either centrally or marginally; and pharmacies in provincial and rural areas as earlier studies have suggested that these parameters influence counseling 8,10. Rural areas were defined as pharmacies located in cities with less than 10.000 inhabitants and provincial as pharmacies located in cities with more than 10.000 inhabitants.…”

Section: Methodsmentioning

confidence: 99%

How do Danish community pharmacies vary in engaging customers in medicine dialogues at the counter: an observational study

Kaae¹,

Saleem²,

Kristiansen

2014

Pharmacy Practice (Internet)

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Kaae S, Saleem S, Kristiansen M. How do Danish communication pharmacies vary in engaging customers in medicine dialogues at the counter -an observational study. Pharmacy Practice 2014 Jul-Sep;12(3):422. www.pharmacypractice.org (ISSN: 1886-3655) 1 ABSTRACT * Background: Counter counseling is an important part of community pharmacies service delivery. Difficulties arise because customers appear less interested than the staff in discussing their medicine. It is unclear how individual pharmacies differ with regard to overcoming these obstacles. Objective: This study explores differences in the communication practices of pharmacies with regard to engaging customers in medicine dialogues. Methods: The work of Stevenson et al. describing five types of interaction scenarios at the counter was used for structured overt non-participant observations of 100 encounters in each of five Danish pharmacies. Variation in pharmacies success in engaging customers in medicine dialogues were calculated using descriptive statistics, and the statistical significance of observed differences across pharmacies was analyzed using odds ratios (OR). Results: Considerable differences between the pharmacies were identified. Differences exist in how often pharmacy staff attempts to encourage customers to participate in medication dialogues and how often they succeed. The pharmacies serving the most customers per day were the most successful. A possible link between a low number of refill customers offered counseling and 'success rate' was identified. Conclusions: The pharmacies showed considerable variation in attempts to engage customers in medication dialogues at the counter and success in doing so. The reasons for the identified patterns are unclear.

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How do Australian metropolitan and rural pharmacists counsel consumers with prescriptions?

Cited by 16 publications

References 36 publications

Medication counselling and dispensing practices at community pharmacies: a comparative cross sectional study from Pakistan

Medication counselling and dispensing practices at community pharmacies: a comparative cross sectional study from Pakistan

Pharmacists' and consumers' viewpoints on counselling on prescription medicines in Australian community pharmacies

How do Danish community pharmacies vary in engaging customers in medicine dialogues at the counter: an observational study

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