How do digital innovation teams function? Understanding the team cognition-process nexus within the context of digital transformation

Hadjielias, Εlias; Dada, Olufunmilola; Cruz, Allan Discua; Zekas, Stavros; Christofi, Michael; Sakka, Georgia

doi:10.1016/j.jbusres.2020.08.045

Cited by 74 publications

(50 citation statements)

References 99 publications

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“…Lastly, teamwork perception was defined as students' perception of how well they performed as a team to achieve their learning goals. According to Hadjielias et al ( 2021 ), the cognitive state of teams involved in digital innovations is usually affected by the task involved within the innovation stages. Hence, the consideration of these variables is warranted.…”

Section: Literature Reviewmentioning

confidence: 99%

Educational chatbots for project-based learning: investigating learning outcomes for a team-based design course

Kumar

2021

Int J Educ Technol High Educ

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Educational chatbots (ECs) are chatbots designed for pedagogical purposes and are viewed as an Internet of Things (IoT) interface that could revolutionize teaching and learning. These chatbots are strategized to provide personalized learning through the concept of a virtual assistant that replicates humanized conversation. Nevertheless, in the education paradigm, ECs are still novel with challenges in facilitating, deploying, designing, and integrating it as an effective pedagogical tool across multiple fields, and one such area is project-based learning. Therefore, the present study investigates how integrating ECs to facilitate team-based projects for a design course could influence learning outcomes. Based on a mixed-method quasi-experimental approach, ECs were found to improve learning performance and teamwork with a practical impact. Moreover, it was found that ECs facilitated collaboration among team members that indirectly influenced their ability to perform as a team. Nevertheless, affective-motivational learning outcomes such as perception of learning, need for cognition, motivation, and creative self-efficacy were not influenced by ECs. Henceforth, this study aims to add to the current body of knowledge on the design and development of EC by introducing a new collective design strategy and its pedagogical and practical implications.

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Section: Literature Reviewmentioning

confidence: 99%

Educational chatbots for project-based learning: investigating learning outcomes for a team-based design course

Kumar

2021

Int J Educ Technol High Educ

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“…Innovation teams dealing with the development of solutions based on digital technological innovations are studied in [43]. Unlike previous works, this paper shows that the social profiles' analysis could play a key role in raising the level of communication compatibility while implementing business acceleration programs being the preseed investment, with an emphasis on intensive mentoring, networking, and an educational program for cohorts or classes of start-ups being considered by Miller and Bound [44].…”

Section: Discussionmentioning

confidence: 95%

Personnel Management Digital Model Based on the Social Profiles’ Analysis

Barykin

Kalinina

Александров

et al. 2020

Journal of Open Innovation: Technology, Market, and Complexity

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This paper examines a new approach to defining the task of personnel management in the digital age, taking into account the fundamental changes in internal communications stemming from an increasing use of digital platforms such as intranet, blogs, bulletin boards, instant messaging, and social networking sites. Personnel social media presence plays internal communication roles and thus relates to technologies of social profile analysis regarding employee interaction within the digital economy. The research aims at examining the task of personnel management based on data deriving from social media, for instance social networking sites and other social media tools, with the development of a relevant model for personnel management assessment. It could be shown that communication becomes one of the important aspects of personnel management, which consists of, i.e., human resources planning, recruitment, onboarding, assessment of individual work effects, as well as staff training, rewarding and motivating employees. Effective communication is a prerequisite for carrying out the above-mentioned tasks and performing work effectively. This means that the digital management of personnel can be viewed as a complex task, assuming that organizations operate less by using any formal connections and more by instilling in employees such feelings as feeling inspired, technologically advanced, and proud (on the basis of social media analytics). This paper presents theoretical foundations for developing a model for personnel management with consideration of the distinct employee features based on social media data and included in the assessment process. This allows the same approaches to be used for future research and modeling for assessing team effectiveness. In this paper, a methodological and instrumental solution to the current problem of creating the most effective work team in a digital ecosystem is proposed. The tools proposed to make it possible to create the most potentially effective work team based on the automated processing of natural information contained online on social profiles of potential members of the work team. At the same time, the level of communication compatibility acts as the criterion for the potential effectiveness of the work team. This is an innovative solution for the existing method of managing personnel.

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“…If the organization members share a common language, the coding process in communication will be faster, the probability of information omission and misreading will be lower, and the communication accuracy and efficiency will be higher. On the contrary, if there are cognitive conflicts caused by knowledge structures differences (Hadjielias et al, 2021), coordination time will be increased and NSD performance will decline. Therefore, the following hypotheses are proposed:…”

Section: Figure 1 Research Conceptual Frameworkmentioning

confidence: 99%

A Knowledge Transfer Perspective on Front/Back-Office Structure and New Service Development Performance: An Empirical Study of Retail Banking in China

Huang

Xia

Weerasinghe

2021

IJIKM

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Aim/Purpose: The purpose of this study is to investigate the mechanism of the front/back-office structure affecting new service development (NSD) performance and examine the role of knowledge transfer in the relationship between front/back-office structure and NSD. Background: The separation of front and back-office has become the prevailing trend of the organizational transformation of modern service enterprises in the digital era. Yet, the influence of front and back-office separation dealing with new service development has not been widely researched. Methodology: Building on the internal social capital perspective, a multivariate regression analysis was conducted to investigate the impact of front/back-office structure on the NSD performance through knowledge transfer as an intermediate variable. The data was collected through a survey questionnaire from 198 project-level officers in the commercial banking industry of China. Contribution: This study advances the understanding of front/back-office structure’s influence mechanism on new service development activity. It reveals that knowledge transfer plays a critical role in bridging the impact of front and back-office separation to NSD performance under the trend of digitalization of service organizations. Findings: This study verified the positive effects of front/back-office social capital on NSD performance. Moreover, knowledge transfer predicted the variation in NSD performance and fully mediated the effect of front/back-office social capital on NSD performance. Recommendations for Practitioners: Service organizations should optimize knowledge transfer by promoting the social capital between front and back-office to overcome the negative effect organizational separation brings to NSD. Service and other organizations could explore developing an internal social network management platform, by which the internal social network could be visualized and dynamically managed. Recommendation for Researchers: The introduction of information and communications technology not only divides the organization into front and back-office, but also reduces the face-to-face customer contact. The impacts of new forms of customer contact to new service development and knowledge transfer between customer and service organizations call for further research. Along with the digital servitization, some manufacturing organizations also separate front and back-offices. The current model can be applied and assessed further in manufacturing and other service sectors. Impact on Society: The conclusion of this study guides us to pay attention to the construction of social capital inside organizations with front/back-office structure and implicates introducing and developing sociotechnical theory in front/back-office issue undergoing technological revolution. Future Research: As this study is based on the retail banking industry, similar studies are called upon in other service sectors to identify differences and draw more general conclusions. In addition, as the front and back-offices are being replaced increasingly by information technology such as artificial intelligence (AI), it is necessary to advance the research on front/back-office research with a new theoretical perspective, such as sociotechnical theory.

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How do digital innovation teams function? Understanding the team cognition-process nexus within the context of digital transformation

Cited by 74 publications

References 99 publications

Educational chatbots for project-based learning: investigating learning outcomes for a team-based design course

Educational chatbots for project-based learning: investigating learning outcomes for a team-based design course

Personnel Management Digital Model Based on the Social Profiles’ Analysis

A Knowledge Transfer Perspective on Front/Back-Office Structure and New Service Development Performance: An Empirical Study of Retail Banking in China

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