How do newcomers learn work process in global software development (GSD)?

Cunha, Raquel F. V.; Souza, Fernanda B. S.; Lima, Franciney O.; Bonifácio, Bruno

doi:10.1145/3372787.3389302

Cited by 12 publications

(5 citation statements)

References 4 publications

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“…The related research highlights various benefits of diversity; for example, it increases team creativity, innovation, and problem-solving skills [34]. Since software organizations working in distributed teams recruit highly skilled professionals from the international market, researchers and practitioners have highlighted the complexities of onboarding newcomers in ongoing distributed projects [35,36]. The related research in this aspect continues to evolve, aiming to refine the onboarding experience and furnish guidelines for mitigating challenges faced by software organizations.…”

Section: Human Aspect Of Developmentmentioning

confidence: 99%

WITHDRAWN: The Impact of COVID-19 in Software Design Activities in the Global Software Engineering-Security Prospective

Nabi

2023

Preprint

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Background: Global Software Engineering (GSE) extends geographical, temporal, and cultural boundaries in distributed environments. Over the past two decades, GSE research has evolved to manage software development for distributed teams. The COVID- 19 pandemic highlights the need for comprehensive research, particularly during the software design phase, to support team collaboration in distributed development. Aim: This study systematically analyzes the evolution of research emphasis in the GSE field, specifically exploring on whether the research focuses increasing on software design due to the global pandemic. Method: We systematically analyzed the existing literature in two phases. In the first phase of our study, we mapped GSE research over the two decades leading to the pandemic (2000-2020). In the second phase, we used the forward snowballing approach to examine the literature on the software design phase published between 2020 and 2022. Results: The analysis of 592 research studies in the two phases reveals various trends in GSE research. Evaluation research is the most explored research type in methods and processes, and human aspects of development. Despite the paradigm shift caused by the COVID-19 pandemic that increased reliance on distributed teams, results show that while software organizations are extensively studied across all software engineering phases, the software design phase remains one of the least explored areas. Conclusion: This work highlights the evolving GSE research trends, emphasizing the rising significance of collaborative software design in distributed settings. Our findings address current research gaps and underscore the need for further research on software design activities. This contribution envisions a more collaborative, adaptable GSE field, guiding future research to support distributed teams.

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Section: Human Aspect Of Developmentmentioning

confidence: 99%

WITHDRAWN: The Impact of COVID-19 in Software Design Activities in the Global Software Engineering-Security Prospective

Nabi

2023

Preprint

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“…This paper presented an extension of studies performed on Wiki, where we collected information about how newcomers learned as relates to working process at Sidia R&D Institute. Previous works, described in detailed at Cunha et al (2020) and Lima et al (2020), presented quantitative and qualitative results related Wiki usage by newcomers. In the first study we presented an overview about difficulties faced by new PLs during onboarding process at Sidia, specifically about knowledge transfer.…”

Section: Discussionmentioning

confidence: 99%

“…Considering Wiki issues, we observed that most issues are related to usability and content structure. As improvement we restructured content by dividing them into sections by common knowledge (Cunha et al 2020). Considering learning strategies, we can assume see that new PLs learned most effectively with experienced colleagues (Lima et al 2020).…”

Section: Discussionmentioning

confidence: 99%

“…The first study, detailed in Cunha et al (2020), we aimed to identify difficulties faced by our team. During newcomer onboarding process, new members received basic trainings related work activities and we used the first version of all activities described in Wiki as reference.…”

Section: First Experimental Studymentioning

confidence: 99%

“…In this context, Wiki usage, as social media technology approach, has introduced an effective way of collaboration, communication, and knowledge sharing, especially in distributed environments (Cunha et al 2020). Due to collaborative features, Wiki technology can offer users the opportunity to deconstruct and reconstruct expertise in a manner that allows for organic knowledge growth and self-correction (Biswas, et al 2017).…”

Section: Introductionmentioning

confidence: 99%

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Improving Knowledge Management Using Wiki Tool Through Experimental Studies

2021

Proceedings of the International Conferences on WWW/Internet 2021 and Applied Computing 2021

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Nowadays, companies are paying more attention to the importance of knowledge creation and sharing. In this sense, the use of information systems to assist knowledge management has been widely adopted by organizations. In this paper, we present an experience report on how, by using Wiki, we were able to assist in knowledge sharing and also ease of acquiring knowledge, especially for onboarding employees. Before this study was conducted, company already used Wiki as a means of knowledge sharing. However, employees still faced difficulties in acquiring knowledge shared through Wiki, such as a lack of a definite structure for creating and sharing content. After conducting this study, we were able to define main difficulties faced by employees and propose a new solution. From results obtained, it was possible to facilitate knowledge creation and exchange among employees by re-designing how information was shared through Wiki. This work has an important contribution in how the company can rapidly accumulate knowledge capital and enhance the quality of staff, and as such, enhance its competitiveness.

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