How employees gain meta-knowledge using enterprise social networks: A validation and extension of communication visibility theory

Engelbrecht, Adrian; Gerlach, Jin; Benlian, Alexander; Buxmann, Peter

doi:10.1016/j.jsis.2019.04.001

Cited by 58 publications

(106 citation statements)

References 102 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…The theoretical literature has suggested that further investigation is crucial to address the challenges and implications of ESM usage by employees. Therefore, this study explores the role of ESM usage in improving employee agility through metaknowledge B. META-KNOWLEDGE Meta-knowledge is described as the information or knowledge of others [36]. It facilities other individuals to develop more knowledge than they individually possess by helping them to access other domain-specific knowledge [37].…”

Section: Literature Review a Esm Usage In The Workplacementioning

confidence: 99%

“…In previous literature, several scholars have discussed the role of meta-knowledge in distinct contexts [18], [29], [34], [38]. Specifically, Leonardi [36] indicated that, with metaknowledge, employees can acquire the knowledge of other employees, which, in effect, leads to work performance. By contrast, Cao and Yu [34] asserted that the ESM technology increases information overload, which then improves strains and affects employee work performance.…”

Section: Literature Review a Esm Usage In The Workplacementioning

confidence: 99%

“…Additionally, Kanawattanachai and Yoo [51] asserted that digital communication among individuals improves meta-knowledge relative to face-toface communication. On the other hand,Leonardi [36] suggested that even in team collaboration, not every individual can communicate or collaborate with another individual in very large groups. Accordingly, developing meta-knowledge hardly occurs in organizations with several employees.…”

Section: Hypothesis Development a Esm Usage And Meta-knowledgementioning

confidence: 99%

See 2 more Smart Citations

Improving Employee Agility Using Enterprise Social Media and Digital Fluency: Moderated Mediation Model

et al. 2020

View full text Add to dashboard Cite

The usage of enterprise social media (ESM) has rapidly increased in the workplace. Firms adopt the ESM platform for the knowledge sharing and work-related communication of employees. However, the efficient use of the ESM technology in the workplace remains a challenge for organizations and business leaders. Previous studies have inconsiderably focused on this domain of research. The existing research investigates the influence of ESM usage on employee agility through meta-knowledge considering the moderation role of digital fluency. Using 263 responses from Chinese employees, this study investigates how ESM usage improves employee agility through meta-knowledge. Results confirm that organizations can improve the meta-knowledge of employees through investment in the ESM technology and that ESM usage is significantly related to individual agility via meta-knowledge. Digital fluency strengthens the relationship between ESM usage and employee agility and supports the correlation between ESM usage and employee agility via meta-knowledge. Finally, on the basis of the results, the theoretical and managerial implications of the study are discussed. INDEX TERMS Meta-knowledge, digital fluency, employee agility, ESM usage.

show abstract

Section: Literature Review a Esm Usage In The Workplacementioning

confidence: 99%

Section: Literature Review a Esm Usage In The Workplacementioning

confidence: 99%

Section: Hypothesis Development a Esm Usage And Meta-knowledgementioning

confidence: 99%

See 1 more Smart Citation

Improving Employee Agility Using Enterprise Social Media and Digital Fluency: Moderated Mediation Model

et al. 2020

View full text Add to dashboard Cite

show abstract

“…Later, Leonardi [17] proposed a nascent theory of communication visibility, which corresponds to meta-knowledge. Communication visibility has been widely accepted and examined by scholars [32,33]; however, other types of information remain unexplored, serving to limit our understanding of the impact of visibility on employees and organizations. According to Treem and Leonardi's classification of visibility information, we categorize three types of visibility: communication visibility, collaboration visibility, and process visibility.…”

Section: The Four Categories Of Visibilitymentioning

confidence: 99%

“…This type of visibility can improve users' meta-knowledge [17,32,37] by allowing them to observe the content of messages (what they say) and the directionality of those messages (to whom they say it) [17]. Meta-knowledge, "who know what and who know whom" [38], is often related to various positive benefits [33,39]. For example, meta-knowledge can enhance an individual's ability to use existing knowledge for innovation [17].…”

Section: Identity Visibilitymentioning

confidence: 99%

The Sustainable Positive Effects of Enterprise Social Media on Employees: The Visibility and Vicarious Learning Lens

et al. 2020

View full text Add to dashboard Cite

The proliferation of enterprise social media (ESM) has resulted in a research domain focused on its potential influence on the sustainable development of enterprises. Visibility has been increasingly applied as a useful lens through which to explore the effects of ESM. However, most prior research either has not addressed the multi-dimensionality of this concept or has not fully explored its dimensions separately. To bridge this knowledge gap, this paper identifies four categories of visibility to explore how they affect the process of an individual's vicarious learning. We propose eight theoretical propositions and verify them through a confirmatory case study. The results show that each type of visibility affects the vicarious learning process in its own unique manner. Our research makes significant contributions to the literature by extending the existing implications of vicarious learning and ESM visibility and investigating their relationships, laying a strong foundation for further theoretical work. In addition, our research provides valuable insights and guidance for ESM practitioners.

show abstract

How technological knowledge management capability compliments knowledge‐intensive human resource management practices to enhance team outcomes: A moderated mediation analysis

Shahzad,

De Sisto,

Ul‐Durar

et al. 2023

Asso for Info Science & Tech

View full text Add to dashboard Cite

Although research establishes a link between knowledge‐intensive human resource (HR) practices (KIHRP) and knowledge‐intensive team (KIT) performance, knowledge is limited about the underlying mechanisms and boundary conditions that determine this relationship. This study integrates the ability–motivation–opportunity (AMO) framework and theory of team adaptation into an information processing perspective to present a cohesive model that explains the mediating role of team knowledge sharing and reflexivity processes, and moderation of organization's technological knowledge management (KM) capability to explain the effect of KIHRP on KIT performance. Data were collected in three waves and from three sources consisting of 380 knowledge workers from 123 teams in 74 organizations in Pakistan. The findings indicate that KIHRP relates positively to KIT performance directly as well as via team knowledge sharing and reflexivity processes where the organization's technological KM capability further strengthens this relationship.

show abstract

How employees gain meta-knowledge using enterprise social networks: A validation and extension of communication visibility theory

Cited by 58 publications

References 102 publications

Improving Employee Agility Using Enterprise Social Media and Digital Fluency: Moderated Mediation Model

Improving Employee Agility Using Enterprise Social Media and Digital Fluency: Moderated Mediation Model

The Sustainable Positive Effects of Enterprise Social Media on Employees: The Visibility and Vicarious Learning Lens

How technological knowledge management capability compliments knowledge‐intensive human resource management practices to enhance team outcomes: A moderated mediation analysis

Contact Info

Product

Resources

About