How The TQM Journal has addressed “quality”: a literature review using bibliometric analysis

Abstract

PurposeThis study investigates the overall publications of The TQM Journal since its inception with an aim to identify the trending topics and emerging trends.Design/methodology/approachThe quantitative bibliometric and social network analysis techniques composed of keywords, co-occurrence network and keyword cluster detection are employed to conduct the investigation. A total of 968 papers published in The TQM Journal till August 2022 were sourced from the SCOPUS database to conduct the analysis.FindingsThe research identifies five themes from the published articles namely, customer service experience and satisfaction; quality management and organizational performance; quality measurement tools and models; quality and sustainable development; and quality and competitive advantage. The study also identifies the most significant articles, authors and countries published in the journal and shows that Industry 4.0 is the trending topic and quality 4.0 the new emerging trend in the journal.Research limitations/implicationsThe analysis is carried out only for papers published in The TQM Journal till August 2022; those after this month are not included in the analysis. The outcome of this study is dynamic in nature and subject to change over time as more papers, citations and collaborations are added to the list.Originality/valueThis is the first article of its kind to explore The TQM Journal publications with an aim to identify trending and emerging topics and also the most valuable authors based on the number of publications and citations through the bibliometric analysis.

Unlocking destination cultural reputation: the role of sustainable on-site activity involvement as moderator

“…Despite these studies, the most recent literature underscores multiple gaps in the analysis of tourists’ intentions and behaviors within the context of cultural destinations, including: (1) a scarcity of studies analyzing the impact of destination reputation on tourist behavior (Su et al ., 2018; Tankovic and Musanovic, 2022); (2) a lack of empirical analyses focused on aspects related to the specific dimension of cultural sustainability (De Oiliveria et al ., 2022; Magliacani and Francesconi, 2022; Wang et al ., 2021); (3) limited studies linking destination reputation to tourist satisfaction (Shrivastav, 2023; Su et al ., 2020); (4) a shortage of studies addressing the influence of on-site involvement in sustainable activities (Breiby et al ., 2020; Liu et al ., 2016); (5) the predominance of existing studies analyzing the role of cultural tourism solely from the perspective of UNESCO site managers, neglecting the demand perspective (De Oliveira et al ., 2022).…”

Tourists' satisfaction and sense of belonging in adopting responsible behaviors: the role of on-site and social media involvement in cultural tourism

“…, 2019). Indeed, even if different authors have particularly analyzed the influence of tourists' satisfaction on their behaviors and attitudes (Shrivastav, 2023; Vojtko et al. , 2022; Su et al.…”

“…Hung et al, 2019). Indeed, even if different authors have particularly analyzed the influence of tourists' satisfaction on their behaviors and attitudes (Shrivastav, 2023;Vojtko et al, 2022;Su et al, 2018;Lee et al, 2012), few studies have focused their attention on the possible role of sense of belonging (SOB). This construct represents a more intimate and long-lasting bond between destination and visitor (Jones et al, 2000) because it refers to an actual identifiable sentiment or attachment felt, by tourists, vis a vis the cultural destination that they have visited (Hung et al, 2019;Lin et al, 2014).…”