How ICT shifts the power balance of tourism distribution channels

Berné, Carmen; García-González, Margarita; Múgica, José Miguel

doi:10.1016/j.tourman.2011.02.004

Cited by 129 publications

(72 citation statements)

References 39 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…The claim is that if the importance of different information sources in image formation is known, a better image promotion mix can be developed to enhance destination images. An implication of this claim is the assumption that DMOs have control and power to manipulate destination images with a strategic promotion mix, which is seen as unlikely in tourism markets that are highly complex and competitive (Berne, Garcia-Gonzalez, & Mugica, 2011;Buhalis, 1998).…”

Section: Conceptualization Of Destination Imagementioning

confidence: 99%

Rethinking destination image formation

Kişlali

Kavaratzis

Saren

2016

International Journal of Culture, Tourism and Hospitality Research

View full text Add to dashboard Cite

Purpose – This paper aims to contribute to conceptualization of destination image (DI) and shed light on the overlooked socio-cultural aspects of tourism along with recent technological changes. It endeavours to develop a framework to conceptualize DI formation considering socio-cultural, political, historical and technological influences. Design/methodology/approach – Unlike the orthodoxy in tourism research, tourism phenomenon is approached from a wider social science perspective. To cast light on the progress in DI research, a critical literature review is followed by evaluation of the well-known DI formation frameworks in tourism literature. Seminal articles, cornerstones of DI studies, are critically discussed in this paper. While stressing the prominence of these studies, their shortcomings are also examined. Findings – The paper introduces a novel framework of DI formation that helps bring DI research further through a wider socio-cultural perspective. The framework incorporates holistic characteristics of DI and the contemporary technological environment. Originality/value – This paper proposes a nuanced and more holistic understanding of DI. While most of the previous studies overlooked socio-cultural, historical, political, economic and technological factors, they have been explicitly addressed in the framework proposed in this paper.

show abstract

Section: Conceptualization Of Destination Imagementioning

confidence: 99%

Rethinking destination image formation

Kişlali

Kavaratzis

Saren

2016

International Journal of Culture, Tourism and Hospitality Research

View full text Add to dashboard Cite

show abstract

“…Y ello en un contexto en el que observa por un lado una progresiva concentración de los grandes touroperadores (Vallespín Arán y Molinillo, 2014) mientras las agencias independientes de pequeña dimensión reposicionan sus propuestas de valor (AguiarQuintana, Moreno-Gil et al, 2016) a través de su presencia en Internet para reforzar sus factores diferenciales (entre ellos la sostenibilidad), convirtiendo a las TIC en un elemento básico de la comercialización turística (Bédard, 2003;Buhalis, 2003;Law, Leung et al, 2004;Kracht y Wang, 2010;Berne, Garcia-Gonzalez et al, 2012). De hecho, las empresas de intermediación turística son paradigmáticas en la transformación de modelos de negocio tradicionales provocada por la digitalización (Andal-Ancion, Cartwright et al, 2003;Gomis y González-Reverté, 2011).…”

Section: La Sostenibilidad En El Subsector De La Intermediaciónunclassified

El valor de la sostenibilidad como factor de diferenciación en los procesos de intermediación turística: Un análisis para el caso de las PYMES catalanas

Tamajón¹,

López²,

Reverté³

2018

turismo

View full text Add to dashboard Cite

RESUMENLa investigación sobre la sostenibilidad en el sector turístico se ha centrado en los últi-mos años en las grandes empresas de alojamiento. Aunque existen trabajos que analizan el impacto de la implementación de la sostenibilidad en los touroperadores, no se ha analizado suficientemente a las pequeñas y medianas agencias de viaje, que constituyen una parte importante de la estructura del sector. A través de una muestra cercana a las 120 empresas, el estudio demuestra la importancia de las motivaciones económicas pero también de los factores personales y la legitimización como motivos para configurar diferentes perfiles de agencias cuyo comportamiento sostenible difiere.

show abstract

“…These enhancements have redefined the structure of distribution channels and affected the economic power of supply chain members (Berne, Garcia-Gonzalez, & Mugica, 2012).…”

Section: Introductionmentioning

confidence: 99%