How perceptions of a simulated physician-patient interaction influence intended satisfaction and compliance

A review of patient satisfaction: 1. Concepts of satisfaction

“…4 This has arisen partly because of the desire for greater involvement of the consumer in the healthcare process and partly because of the links demonstrated to exist between satisfaction and patient compliance in areas such as appointment keeping, intentions to comply with recommended treatment and medication use. 5 Since high quality clinical outcome is dependent on compliance which, in turn, is dependent on patient satisfaction the latter has come to be seen as a legitimate health care goal and therefore a prerequisite of quality care:…”

Patient Concerns about Medical Errors in Emergency Departments

“…5,12 Further, our recent study of hospitalized patients found that 51% believed their medical safety was less than excellent during their hospitalization, and another 39% reported experiencing at least one error-related concern during their hospitalization. Unaddressed patient concerns may be linked to subsequent unwillingness to return to and recommend the hospital, 3 unwillingness to follow medical advice, [13][14][15] and an increase in malpractice claims. [16][17][18][19] Although much of the attention on medical errors has focused on inpatient care, researchers have found safety concerns with emergency care, such as missed myocardial infarctions, missed appendicitis, misreading of radiographs, misdiagnosis, and medication dosing and administration errors.…”

Inpatients’ Perception of Doctors’ Attitude towards the Management of Their ill Health in a Nigerian University Teaching Hospital

“…Good communication between patients and care providers has been described as the single most important component of good medical practice not only because it identifies problems quickly and clearly but it also defines expectations and helps to establish trust between the doctor and the patient 6,7,8 . In contrast, bad communication, particularly when the doctor appears indifferent, unsympathetic or short of time makes patients dissatisfied 8 .…”

“…Good doctor -patient relationship is itself therapeutic, and successful consultation with a trusted and respected practitioner will therefore have a beneficial effect irrespective of any other therapy given 6,7 . This might be the single most important reason for the respondent's high level of satisfaction with services obtained in University of Port Harcourt Teaching Hospital.…”