How to improve the urban logistics sector in large cities of developing countries: The case of Casablanca

Moussaoui, Alaâ Eddine El; Benbba, Brahim; Jaegler, Anicia; Andaloussi, Zineb El

doi:10.1109/logistiqua55056.2022.9938118

Cited by 5 publications

(1 citation statement)

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“…In this case, courier companies force consumers to arrange for their packages to be re-delivered at another time or to be collected from the company's depot, resulting in lower consumer satisfaction. This also implies an increase in vehicle kilometers travelled (VKT) by consumers (to collect parcels) and/or parcel transport companies (to re-ship parcels) as well as an increase in environmental emissions in urban areas [10][11][12][13].…”

Section: Introductionmentioning

confidence: 99%

Consumer Perceptions of Online Shopping and Willingness to Use Pick-Up Points: A Case Study of Morocco

et al. 2023

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The use of pick-up points by consumers is one of the most developed areas of research in the literature on last-mile logistics over the last decade. In this regard, several researchers have attempted to expose the factors that influence consumers’ online shopping behavior and their willingness to use pick-up points. However, no study has addressed this issue in African countries. The aim of this research is to examine the online shopping behavior of Moroccan consumers, focusing on their opinions about using pick-up points to receive/return goods purchased online. This research adopted a qualitative approach through focus group sessions with Moroccan consumers. The results indicate that temporal and spatial flexibility, competitive prices, and the quality of the retailer’s website are the main factors encouraging consumers to buy online. On the other hand, product risk, delivery risk, privacy, and security were identified as the factors that prevent consumers from buying online. In contrast, the location, density, security, and opening hours of pick-up points were considered to be the factors that influence the Moroccan consumer’s choice to use this delivery option when buying online. These findings are important both for parcel delivery companies that want to establish pick-up point networks in Casablanca and for public authorities and local communities that want to formulate policies and implement strategies leading to more sustainable urban environments.

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Section: Introductionmentioning

confidence: 99%

Consumer Perceptions of Online Shopping and Willingness to Use Pick-Up Points: A Case Study of Morocco

et al. 2023

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Sustainable effects of information sharing between distribution logistics actors: a qualitative case study

El Moussaoui,

Benbba

et al. 2024

Environ Dev Sustain

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Unlocking the drivers behind logistics service providers' participation in Morocco's logistics clusters

El Moussaoui

2024

AGJSR

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PurposeIn recent years, the concept of logistics clusters has attracted the attention of several researchers and practitioners. It is an agglomeration of different types of companies and operations, notably those providing logistics services, such as supply chain organization, storage and distribution. The paper focuses on this concept by examining the factors influencing LSPs to enter the logistics clusters.Design/methodology/approachAn exploratory qualitative study based on semi-structured interviews was conducted. Regarding the sample size, the author interviewed 31 professionals belonging to logistics clusters located in the Moroccan economic metropolis of Casablanca.FindingsThe results show that the cost reduction, the reputation of the cluster, the learning from other LSPs, the communal services, the geographical proximity and the role of public authorities are the main factors impacting the entry of logistics service providers into these clusters.Originality/valueThis theme has never been investigated. Therefore, this research expands the literature review and tries to examine this gap of literature by studying the factors that can affect the adhesion of logistics service providers to these clusters.

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How to improve the urban logistics sector in large cities of developing countries: The case of Casablanca

Cited by 5 publications

References 1 publication

Consumer Perceptions of Online Shopping and Willingness to Use Pick-Up Points: A Case Study of Morocco

Consumer Perceptions of Online Shopping and Willingness to Use Pick-Up Points: A Case Study of Morocco

Sustainable effects of information sharing between distribution logistics actors: a qualitative case study

Unlocking the drivers behind logistics service providers' participation in Morocco's logistics clusters

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