The growing popularity of smart tourism destinations (STDs) has increased the need to investigate their potential impact on sustainable development. This systematic literature review (SLR) aims to analyse the past achievements and future directions of smart tourism destinations in the context of sustainable development. The review was conducted through a systematic literature review that examined 20 papers using a rigorous framework of the research problem, the primary delimitation of the research, and the definition of the data collection and extraction tools. The review focuses on identifying and analysing the current state of the research on SLRs in smart tourism destinations and their implications for sustainable development. This includes the research questions, methods, journals, dates of publications, and key themes. The review also examines the implications and limitations of SLRs in this field, and it identifies gaps in the literature and areas for future directions. The review found that SLRs have been used to examine the impacts of smart tourism destinations on various aspects of sustainable development, such as economic, social, and environmental aspects. Additionally, the review found that there is a growing interest in smart cities, with a focus on reducing the environmental footprint of tourism and promoting sustainable tourism development. The review also identified the emerging research areas in the literature, such as the achievement of the sustainable development goals, the adoption of green IT, smart energy, and waste management.

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PurposeThe aim of this paper is to identify the impact of logistics performance on consumer satisfaction and store image in the retail context.Design/methodology/approachThe authors conducted a quantitative study with a sample of 201 consumers. The questionnaire is the instrument that was chosen to collect the data. Data processing was carried out using the statistical package for the social science (SPSS). The data analysis was conducted in two phases. The first phase consisted of testing the reliability and validity of the measurement scales. While the second phase of data processing consisted of testing the research hypotheses on the basis of data collected in the field.FindingsThe results of this research are as follows: consumer satisfaction positively affects their loyalty to the store. The results also indicate that store image affects the satisfaction of consumers. Indeed, “service quality” is often evaluated as a source of differentiation affecting consumer satisfaction. Concerning the effect of logistics performance on consumer satisfaction, the factor “product availability” was found to be the major factor affecting consumer satisfaction. A lack of logistics performance, in the context of retailing, negatively affects consumer satisfaction. On the other hand, when the consumer gets the right quantities at the right time, this can positively affect his satisfaction.Originality/valueAll studies carried out on this subject have presented an evaluation of the performance measures used in supply chain models. However, the results of these works were different in terms of performance measurement. It is difficult to specify the impact of logistics performance with only two variants (checkout level, and shelf level) in the retail context. Moreover, research related to this field in Morocco remains unexplored. In this context, it is necessary to explore the links between logistics performance, store image and consumer behavioral intentions in the Moroccan retailing context while taking into account three variants of logistics performance, which are: checkout level, shelf level and product disponibility.

This paper aims to answer four fundamental questions: (1) What scientific journals have published papers on the application of the Technology Acceptance Models (TAM) and Unified Theory of Acceptance and Use of Technology (UTAUT) in tourism and hospitality research? (2) In what context have the TAM and UTAUT models emerged in tourism and hospitality research? (3) Which types of TAM and UTAUT have attracted interest in tourism and hospitality research? (4) What methodologies are used in the applications of TAM and UTAUT in tourism research? The design of this study corresponds to establishing the framework for future research on TAM and UTAUT in tourism by outlining what is currently known. Based on 40 papers published between 2017 and 2022, the methodology consists of an analysis of studies that have been conducted in tourism and hospitality using technology adoption theories (TAM and UTAUT). A systematic literature review is the ideal approach for the current state with a focus on the application of the theories of TAM and UTAUT models. Based on an analysis of 40 studies, mobile applications and social media marketing emerged as the most prevalent constructs. This paper proposes a summary of potential paths for future studies, offering possibilities and guidelines.

Sustainability has become a key consideration for tourist destinations, and digitalization is increasingly being used as a tool to enhance sustainable tourism development. This paper aims to map the intersection between sustainability and digitalization in tourist destinations using a bibliometric analysis. The study is based on a bibliometric analysis of the existing literature in academic journals, conference proceedings, and books published between 2012 and 2022 from the Scopus database. Biblioshiny is used to visualize data. The results show that there is a growing interest in the convergence of sustainability and digitalization in tourist destinations, with an increasing number of publications in recent years. The co-occurrence analysis identified key themes and concepts such as sustainable tourism, digital technologies, smart tourism, social media, big data, smart city, COVID-19, digital marketing, and destination marketing. The study also highlights the different ways in which digitalization is being used to enhance sustainability in tourist destinations, including the use of smart technologies, data analytics, social media, and online platforms. However, the study also identified challenges and limitations to the integration of sustainability and digitalization, such as the need for stakeholder collaboration, data privacy concerns, and the potential for a digital divide.