How to Make Captioning Services For Deaf and Hard of Hearing Visitors More Effective in Museums?

Kato, Naoki; Kitamura, Masami; Wakatsuki, Daisuke; Kobayashi, Makoto; Miyagi, Manabi; Namatame, Miki

doi:10.1145/3436756.3437038

Cited by 4 publications

References 3 publications

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Interactive description to enhance accessibility and experience of deaf and hard-of-hearing individuals in museums

Kim

Lee

Kim

et al. 2023

Univ Access Inf Soc

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Text descriptions in museums provide detailed and rich information about artifacts that broadens museum visitors’ knowledge and enriches their experience. However, since deaf and hard-of-hearing (DHH) individuals have low literacy compared to hearing people and communicate through sign language, museum descriptions are considerably limited in delivering a stimulating and informative environment for understanding and enjoying exhibits. To improve DHH individuals’ museum experience, we investigated the potential of three interactive description prototypes: active-linked , graph-based , and chatbot-based . A comparative study with 20 DHH participants confirmed that our interaction-based prototypes improve information accessibility and provide an enhanced experience compared to conventional museum descriptions. Most participants preferred the graph-based prototype, while post-interviews suggested that each prototype has potential benefits and limitations according to DHH individuals’ particular literacy skills and preferences. Text descriptions can be enlivened for DHH visitors by adding a simple interaction functionality, e.g., clicking, which can lead to a better museum experience.

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