Hubungan Kualitas Pelayanan Kesehatan Dengan Tingkat Kepuasan Pasien Tb Paru Yang Menjalani Program Pengobatan

Abstract

Tuberculosis is still a health problem both in Indonesian and in the world and is the leading cause of death. DOTS strategy is the tuberculosis control program. This program carried out by the health center Helvetia and the expeted number of patients with tuberculosis decreased. Quality of service is a form of activity undertaken by health services such a service, processes, and environment that meet or exceed expectations. The Satisfaction of a judgment given when the patients gets care. This study aims to determine the relationship of quality health Tuberculosis DOTS treatment strategy. The type of research used in this study is an analytic correlation using cross sectional method, samples in this study were patients who underwent Tuberculosis DOTS treatment strategy. The samples of the study was 48 respondents choose by consecutive sampling. Data were analysis of health care quality relationship with the level of satisfaction obtained significant value p = 0,003 and the value of r = 0,423. Then there is a relationship between the quality of health services with the level of satisfaction. It is advisable to further improve nursing services in order to increase the comfort and the health of patient.

The relationship between the role of nurses and the satisfaction of patients and families of pulmonary tuberculosis sufferers in the treatment room of Jayapura city hospital

“…Parasuraman. et al 1998in (Syapitri et al, 2021, empathy is attention by providing a sincere and individual or personal attitude that the company provides to customers such as the ease of contacting the company, the ability of employees to communicate with customers and the company's efforts to understand wants and needs customer. Where a company is expected to have understanding and knowledge about customers, understand customer needs specifically, and have a comfortable operating time for customers.…”

“…Because a form of service cannot be seen, cannot be smelled and cannot be touched, the aspect of physical form is important as a measure of service. Customers will use their sense of sight to assess service quality (Syapitri et al, 2021).…”

Determinan Kejadian Tuberkulosis Paru Di Kalimantan Barat (Studi Data Riskesdas Tahun 2018)

“…Hasil penelitian menunjukan terdapat hubungan yang signifikan antara akses pelayanan kesehatan dengan kejadian TB Paru. Hasil penelitian ini sejalan dengan penelitian yang dilakukan oleh Syapitri (2021), di Puskesmas Helvetia, bahwa terdapat hubungan yang signifikan antara akses pelayanan kesehatan dengan kejadian Tuberkulosis Paru (p value 0,003) 18. Sarana kesehatan merupakan fasilitas penunjang kesehatan yang terpenting karena setiap tingkat perubahan perilaku pasien ditentukan oleh fasilitas kesehatan itu sendiri.…”