Human-Computer Interaction

Abstract

Human Computer Interaction is a relatively new field. It has borrowed theories, techniques, and tools from such diverse disciplines such as computer science, management of information systems, sociology, anthropology, psychology, and design. The Web design process needs to evolve in order to include the constructs and tools provided by multidisciplinary research. Culture has been proven to have a direct influence in the way a Web site can be both evaluated and designed. In order to attract and retain users, electronic government Web site designers must acknowledge that culture plays a key role when it comes to user acceptance. The best way to approach the users, who in the case of an electronic government are the citizens, is a citizen-centered approach that must be incorporated into the Website design process.