Human factors engineering in computerized mental health care delivery

Johnson, James H.; Godin, Steve W.; Bloomquist, Michael L.

doi:10.3758/bf03202049

Cited by 16 publications

(8 citation statements)

References 19 publications

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“…We contend that mental health and mental healthcare are two of the most universally important modern day domains where HFE can make a difference. Having made minimal contributions to these domains in the 35 years since Johnson et al (1981) called for an “increased effort” by HFE professionals, we ask: what role will HFE play in mental health and healthcare over the next 35?…”

Section: Resultsmentioning

confidence: 99%

“…However, there is a noticeable lack of application of HFE in the domain of mental healthcare, despite several calls to action. As long ago as the early 1980s, Johnson and colleagues (1981) observed the need for HFE in mental healthcare. After reviewing the potential benefit of HFE knowledge and methods concerning human-computer interaction in an increasingly computerized field of mental healthcare, they concluded, “increased effort is needed to apply research in human factors [engineering] to computer usage in mental health” (p.428).…”

Section: Introductionmentioning

confidence: 99%

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Human factors in mental healthcare: A work system analysis of a community-based program for older adults with depression and dementia

et al. 2017

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Mental healthcare is a critical but largely unexplored application domain for human factors/ergonomics. This paper reports on a work system evaluation of a home-based dementia and depression care program for older adults, the Aging Brain Care program. The Workflow Elements Model was used to guide data collection and analysis of 59 hours of observation, supplemented by key informant input. We identified four actors, 37 artifacts across seven types, ten action categories, and ten outcomes including improved health and safety. Five themes emerged regarding barriers and facilitators to care delivery in the program: the centrality of relationship building; the use of adaptive workarounds; performance of duplicate work; travel and scheduling challenges; and communication-related factors. Findings offer new insight into how mental healthcare services are delivered in a community-based program and key work-related factors shaping program outcomes.

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Section: Resultsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Human factors in mental healthcare: A work system analysis of a community-based program for older adults with depression and dementia

et al. 2017

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“…De nombreux auteurs se sont penchés sur le thème de l'alphabétisation informatique : les personnes qui ne comprennent pas le processus d'utilisation des logiciels, ou leur raison d'être, ou qui ressentent une anxiété excessive devant la nouvelle technologie sont désavantagées par rapport à l'utilisation de l'informatique (Sampson, 1983a ;Johnson et al, 1981 ;Merrell, 1985 ;Hofer, 1985). Merrell (1985) souligne que la mesure des aptitudes ou des valeurs individuelles au moyen des tests informatisés peut être biaisée par la compé-tence plus ou moins grande des personnes à utiliser la machine.…”

Section: Les Attitudes De Résistance Et Les Attentes De La Clientèleunclassified

“…Les problèmes reliés à l'entrée des données sont aussi commentés par Johnson et al (1981). Pour ces auteurs, la première possibilité d'erreur est due à l'incompréhension des directives données à l'utilisateur.…”

Section: Les Attitudes De Résistance Et Les Attentes De La Clientèleunclassified

État des connaissances à l’origine de l’utilisation du logiciel Vie familiale et impact de la maladie : attitudes et motivation de la clientèle et préoccupation des professionnels

Poulin

Beaudoin

Turgeon-Krawczuk

2005

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L'utilisation de l'ordinateur dans l'intervention en service social se répand de plus en plus même si elle est encore assez peu fréquente dans notre milieu. Un exemple de ce type d'application correspond au développement et à l'utilisation du logiciel Vie familiale et impact de la maladie auprès des parents d'enfants atteints de fibrose kystique à l'hôpital Sainte-Justine à Montréal et au Centre hospitalier de l'Université Laval (CHUL) à Québec entre 1989 et 1991. En vue de l'utilisation directe et interactive de ce logiciel avec les parents, il a été nécessaire de déterminer quelles devaient être les conditions à respecter pour assurer le succès de l'expérimentation. On se devait donc de faire le point de l'état des connaissances sur les résistances et les attentes de la clientèle à l'égard de la nouvelle technologie, sur les préoccupations des professionnels envers les applications cliniques de l'informatique et sur la motivation des utilisateurs à se servir des ordinateurs sur une base longitudinale. Les résultats de cette exploration sont communiqués dans cet article avant que soient présentés, en dernier lieu, le contenu du logiciel et son mode d'utilisation

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“…and Johnson, Godin, and Bloomquist (1981) discuss some of the human-factors issues in administering tests on line. Vale (1981) provides an extensive description of a test-specification control language in the context of adaptive ability testing (i.e., selection of optimally relevant test items based on responses to earlier presented ones).…”

Section: Previous Reportsmentioning

confidence: 99%

Representation of on-line questionnaires in an editable, auditable database

Kaplan¹

1992

Behavior Research Methods, Instruments, & Computers

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A general way of describing multiple-choice questionnaires for on-line presentation is described. Some of the important features supported include random ordering of and sampling among questions, substitution of specific-question text into boilerplate question and response formats, a limited ability to bypass irrelevant questions, experimenter editing of response arrays, and automatic production of hard-copy versions of the questionnaire for use during computer breakdowns and for archival documentation. All editing operations on both questionnaires and response data create audit trails for future reference.One of the oldest uses for computers in psychology is the automation of the presentation and scoring of multiplechoice questionnaires, especially of the type used in clinical settings. (Similar questionnaires used in educational applications are beyond the scope of this paper.) The programming of a simple questionnaire may be a straightforward exercise in a language such as Pascal or BASIC: an inner loop that displays responses is nested within an outer loop that displays questions, and consecutive responses are saved in a simple vector. The implementation questions become more interesting, though, when one wants to efficiently present, score, and document a variety of questionnaires, especially when some violate the simple computer structures of nested loops and singly subscripted vectors.As part of a general redesign of software for measuring psychopharmacological effects on behavior, I am currently implementing a general form-based tool for defining, presenting and scoring, and documenting the classes of questionnaire most useful to us.

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Human factors engineering in computerized mental health care delivery

Cited by 16 publications

References 19 publications

Human factors in mental healthcare: A work system analysis of a community-based program for older adults with depression and dementia

Human factors in mental healthcare: A work system analysis of a community-based program for older adults with depression and dementia

État des connaissances à l’origine de l’utilisation du logiciel Vie familiale et impact de la maladie : attitudes et motivation de la clientèle et préoccupation des professionnels

Representation of on-line questionnaires in an editable, auditable database

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