Humanistic approach to the representation of business processes

Abstract

This paper describes a collaborative tool supporting humanistic business process modeling. The tool adopts group sto rytelling and design storyboards in order to ease knowledge ex ternalization and representation. This humanistic approach diverges from the existing approaches requiring strict process formalization and emphasizing technical details, which constraint the modeling tasks to technology experts. The paper presents the fundamental theoretical concepts underlying the humanistic ap proach and illustrates how they have been implemented in the tool.