“…Chart 1 -Characterisation of the papers included in the review (continue) In the first category, the potentialities of the use of online information to support children and youths with chronic disease were: search for online information, both sexes, in families with chronically ill children, which serves as relief for the parents since they verified that the symptoms and behaviours of their children are appropriate for the age and provide knowledge for the family members to discuss treatment with the physician (13) ; source of complementary knowledge (17) ; supports caregivers due to the dynamism, flow, and possibility of exchanging information (18,20) ; helps parents cope with chronic diseases (14,16,(19)(20)(21)(22) ; attracts teenage audiences (16) ; contributes in self-care (17)(18) ; has positive results in online therapeutic follow-up, as in the consultations at the doctors' offices (15) ; and although the internet is widely accessed, health professionals continue to be the main source of information (20) . In the second category, the weaknesses of the use of online information to support the parents of children and adolescents with chronic diseases were: difficulties in understanding the information (14,19) ; the "digital divide" (limited knowledge of different languages, use of high-cost electronic devices, and access for the low-income population) (16,(19)(20)(21) ; restriction of online therapeutic models to populations in specific chronic conditions (15) ; low quality (23)(24) and reliability (24) of the available content; low availability of data for adolescents (23) ; deficit of skills of health professionals to identify and conduct the use of online support tools (20)(21)(22)(23)(24) , and ignorance of legal regulations on online communication …”