I know you are suffering from burnout: The moderated mediation effects of "leisure benefits" and "leisure coping" on the burnout model of flight attendants

Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support

“…Wen et al, 2020). In this context, it is important to provide some work-life balance practices and encourage employees to cultivate their hobbies to relieve stress (Cheng et al, 2018). Likewise, it is vital to train employees to manage their emotions and, instead of personally absorbing the work stress, repurpose this energy more constructively (Boukis et al, 2020) giving support for service performance.…”

“…Likewise, it is vital to train employees to manage their emotions and, instead of personally absorbing the work stress, repurpose this energy more constructively (Boukis et al, 2020) giving support for service performance. Thus, emotional management courses on how to regulate and deal with emotional exhaustion should be offered (see Cheng et al, 2018;Essawy, 2016;B. Wen et al, 2020).…”

Reconstructing family doctors’ psychological well-being and motivation for effective performance in China: the intervening role of psychological capital

“…These and many other hindrances have taken away a strong sense of the mutually beneficial long-term therapeutic relationship between family doctors and patients which is the central psychological factor for doctors' willingness to accept family doctor jobs. The result of these challenges is that young doctors, in particular, see family doctor services as less prestigious and an unfulfilling arena to build a noble career [9]. The results of this study show that when psychological capital can interact with other job-related attitudes to generates positive and significant results thereby sustaining the performance of family doctors.…”

Coping with emotional labor in high stress hospitality work environments

“…For example, burnout arises from emotional demands experienced but coping via well-planned leisure activities reduces burnout (indirect activation) (Pienaar & Willemse, 2008;Tsaur & Tang, 2012). By utilizing better coping strategies, frontline employees are better capable of handling their emotions and reducing the negative effects of their job requirements (Cheng, Chang, & Chan, 2018). However, simply assuming emotional labor (in general) leads to adverse effects is inaccurate as emotional labor can be enacted in different ways, each leading to a specific outcome.…”