Research Note: Factors Influencing Online Flight Ticket Purchasing

Ahn, Tae-Hong; Lee, Timothy Jeonglyeol

doi:10.5367/te.2011.0079

Cited by 3 publications

(3 citation statements)

References 7 publications

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“…A reason could be that female passengers were more concerned about risks and security of using the Internet or it could also be that the sites were complicated to navigate. Hence, a research study by Ahn and Lee (2011) produced certain recommendations for airline managers to improve measures of purchasing online flight tickets. Ahn and Lee (2011) recommended that the procedure of purchasing of airline tickets should be easier and simplified; the main airline web page must allow purchase of tickets with a maximum of three clicks to make the entire process as rapid as possible to prevent passengers to be distracted.…”

Section: Findings and Recommendationmentioning

confidence: 99%

“…Hence, a research study by Ahn and Lee (2011) produced certain recommendations for airline managers to improve measures of purchasing online flight tickets. Ahn and Lee (2011) recommended that the procedure of purchasing of airline tickets should be easier and simplified; the main airline web page must allow purchase of tickets with a maximum of three clicks to make the entire process as rapid as possible to prevent passengers to be distracted. Also, the main web page should include "policy on consumers" personal information' to bring consumer's attention that the information provided are secured under security and privacy policies of the company.…”

Section: Findings and Recommendationmentioning

confidence: 99%

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Passenger Perceptions Towards Service Quality of Airlines Based in Singapore

Hamid¹,

Baxter

Wild³

2021

IRMM

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This research focuses on understanding how passengers had perceived airline's flight services as well as how passengers had evaluated the importance of service quality dimensions of airlines based in Singapore, specifically understanding whether full-service network carriers or low-cost carriers had delivered better value-added service quality in terms of whether airfares were value for money, as well as identifying whether gender and age differences perceive differently towards service quality. Data was collected via a survey at Singapore's Changi Airport, targeting arriving passengers who had flown on Singapore-based airlines. The results revealed that full-service network carriers had delivered better value in flight services as compared to low-cost carriers. The results also highlighted that between genders, male passengers are more satisfied with airline's flight services as compared to females, while between age groups, significant differences were found in overall seat comfort. Moreover, Airline safety records and on-time departure and arrival followed by lavatories cleanliness and odourless were rated as the most important factors towards passengers.

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Section: Findings and Recommendationmentioning

confidence: 99%

Section: Findings and Recommendationmentioning

confidence: 99%

Passenger Perceptions Towards Service Quality of Airlines Based in Singapore

Hamid¹,

Baxter

Wild³

2021

IRMM

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“…Nowadays, PT PELNI provides online ticketing to reach the consumer. Online ticketing convenience through internet support encourages a strong desire to buy (Ahn & Lee, 2011). Further, research Llach, Marimon, Alonso-Almeida, & Bernardo (2013) state that in the transportation industry needs to be developed with e-commerce systems to create customer loyalty.…”

Section: Introductionmentioning

confidence: 99%

Business Environment Strategy: Is Sale Through Online System Important? A SWOT Analysis Approach

Prananta

Wijaya

2020

indonesian. management. account. res.

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<pre>PT PELNI builds online system ticket sales as a solution to improve its services. The purpose of this study is to analyze the procedure for online ticket sales at PT PELNI and formulate strategies that should be selected companies in the implementation of the system using a SWOT analysis diagram. Purposive sampling conducted to obtain a respondent answer. The sample in this study was 12 employees of PT PELNI Semarang, 16 ticket sales agents, each agent as many as three people. This study employs primary and secondary data to analyze. Methods of data collection using questionnaires. </pre>PT PELNI’s strategy was adding branch office and ticket sales agents. Whether also expanded marketing networks and socialization systems online. It would be market segmentation in cooperation with PT POS in purchasing tickets ship online. Also could perform integrated communication between the PT PELNI center, a branch, and sales agents for make improvements of the online system’s way to organize and strengthen the existing network, purchasing tickets through the PT PELNI’s website.

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The Long Road to Low-Carbon Holidays: Exploring Holiday-Making Behaviour of People Living in a Middle-Sized Swiss City

Ventimiglia,

Soma,

Cellina

2024

Sustainability

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Decarbonising holiday travel is crucial for climate change mitigation: policy interventions need to encourage less frequent trips, closer destinations, and travelling on the ground. To increase effectiveness, interventions should fit with the specific ways holidays are perceived and performed in each context. We explore the holiday behaviour of people living in a medium-sized city in Southern Switzerland (Lugano, 70,000 inhabitants), with the aim of identifying key intervention strategies for a future “community challenge” encouraging the population to take low-carbon holidays. We combine a literature review with n = 15 qualitative, semi-structured interviews that allow us to understand the reasons for taking a holiday, the favourite destination and activity types, and the transport mode choices. As Switzerland is characterised by high cultural and linguistic diversity providing the feeling of being abroad even at a short distance from home, it could be a valuable holiday destination for Swiss people themselves. Located at the centre of Europe, it is also well-connected by train with many holiday destinations abroad. Gaps between pro-environmental attitudes and holiday behaviour suggest leveraging digital carbon trackers showing how carbon emissions compare between holiday and everyday life. Also, interventions could leverage social norms via social networks, local influencers, and travel agencies.

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Research Note: Factors Influencing Online Flight Ticket Purchasing

Cited by 3 publications

References 7 publications

Passenger Perceptions Towards Service Quality of Airlines Based in Singapore

Passenger Perceptions Towards Service Quality of Airlines Based in Singapore

Business Environment Strategy: Is Sale Through Online System Important? A SWOT Analysis Approach

The Long Road to Low-Carbon Holidays: Exploring Holiday-Making Behaviour of People Living in a Middle-Sized Swiss City

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