"I want to get even before I quit." Bullying, counterproductive work behavior, and turnover intention among kitchen professionals

Roh, Eugene Y.; Tarasi, Crina O.; Popa, Eugen M.

doi:10.1080/15332845.2023.2126957

Cited by 4 publications

(1 citation statement)

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“…Such procedures might enhance service recovery efficiency, work engagement, and job design. By putting an emphasis on employee wellbeing, operational and financial performance would both increase (Roh et al, 2023). Having a healthy environment is a sign of an…”

Section: Introductionmentioning

confidence: 99%

From hurt to harmony: Investigating the impact of workplace bullying on food and beverage employees' outcomes

Magdy

2023

Pharos International Journal of Tourism and Hospitality

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The organisational outcomes (job crafting and work engagement) of food and beverage employees are examined in this study in relation to workplace bullying. Additionally, it is assumed that emotional intelligence plays a mediation role in the associations between employee organisational outcomes and workplace bullying. The study primarily aims to accomplish these goals: (1) determining the prevalence of workplace bullying in the food and beverage industry; (2) calculating the impact of workplace bullying on job crafting and work engagement among food and beverage employees; and (3) examining the mediating role of emotional intelligence between workplace bullying and the aforementioned outcomes. Results of a study conducted among 312 staff members in five-star hotels in Egypt that are part of a chain revealed that bullying in the workplace had a negative impact on organisational outcomes and that emotional intelligence was a key factor in mediating this relationship. Hotel management should provide emotional support and use caution when hiring new personnel to ensure that staff members have high levels of emotional intelligence.

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Section: Introductionmentioning

confidence: 99%