ICT and Knowledge Management Systems

Abstract

Rapid changes in the field of knowledge management (KM) have to a great extent resulted from the dramatic progress we have witnessed in the field of information and communication technology. ICT allows the movement of information at increasing speeds and efficiencies, and thus facilitates sharing as well as accelerated growth of knowledge. For example, computers capture data from measurements of natural phenomena, and then quickly manipulate the data to better understand the phenomena they represent. Increased computer power at lower prices enables the measurement of increasingly complex processes, which we possibly could only imagine before. Thus, ICT has provided a major impetus for enabling the implementation of KM applications. Moreover, as learning has accrued over time in the area of social and structural mechanisms, such as through mentoring and retreats that enable effective knowledge sharing, it has made it possible to develop KM applications that best leverage these improved mechanisms by deploying sophisticated technologies.

Knowledge Management Factors and Its Impact on Organizational Performance: A Systematic Literature Review

“…One way to improve OP or success is to implement knowledge management (KM), especially in the COVID-19 pandemic that restricts interaction among people in or outside organizations [1]. A large part of KM is about communicating knowledge among people [2]. Knowledge is the core and most important asset of any organization, and the value of an organization depends on how knowledge is used.…”

“…KM depends on KM Solutions which include KM process and KM System, and KM foundation to support KM, which include KM infrastructure, KM mechanisms, and KM technologies [2]. The KM process is described as the level at which an organization creates, shares, and utilizes knowledge resources across functional boundaries.…”

“…Several studies describe KM as the process of creating, sharing, transferring, and applying knowledge as the main process, with additional acquisition and utilization of knowledge as a secondary process [5]. KM infrastructure includes organizational culture, structure, information technology, common knowledge, and physical environment [2]. This KM infrastructure can be identified as a factor affecting KM implementation's success.…”

“…OP can be divided into four different levels: people, product, process, and overall OP [2]. At the process level, KM impacts the process innovation aspect [2].…”

“…OP can be divided into four different levels: people, product, process, and overall OP [2]. At the process level, KM impacts the process innovation aspect [2]. Hsu and Sabherwal stated that intellectual capital and KM capabilities would lead to innovation and firms' performance improvement [2].…”