ICT-based system for Malaysian residential maintenance projects – literature review

Abstract

Purpose This paper aims to identify the different system approach that is equipped with decision making processes. Presently, most maintenance organisations are still implementing conventional methods rather than fully integrated information and communication technology (ICT) to manage the information database on maintenance of residential building. The significant factor to select an ICT is much more advantageous than just a way to improve interfirm communication and cooperation on maintenance management processes and be able to perform the task needed without stressing the budget. ICT could be a pillar of fundamental importance for the implementation of an effective and efficient maintenance management on residential building and facility. Design/methodology/approach This paper presents a review of recent publications on the topic regarding residential maintenance systems, which also takes into consideration the heritage structures, due to their same maintenance requirements and processes. Findings The findings reveal the need for ICT tools and techniques specific to the needs of reducing poor service delivery, inadequate financial support, poor maintenance plan and maintenance backlogs. Originality/value The paper concludes with a comprehensive research framework of ICT-based system as the basis for further progress in the development of the residential maintenance schemes of system.

Building maintenance practices in Malaysia: a systematic review of issues, effects and the way forward

“…3.2.2 Lack of Information and Communications Technology (ICT). Organisations of maintenance must update their system with the advancement of current information and communications technology (ICT) to support the procedures of maintenance processes and the proposed solution to maintenance decision-making, productivity and solving problems (Wahid, 2012;Ali et al, 2016;Ismail, 2017aIsmail, , 2018. Lack of communication technology and software tools through building maintenance practices contributes to the failure of the maintenance process or in delay of maintenance works (Ismail, 2014(Ismail, , 2017aAli et al, 2016) Ismail (2014 and Ismail (2017a) conclude that organisations of building maintenance that have adopted communications technology for their maintenance management process face fewer maintenance problems compared to those with limited or with no communication technology.…”

“…Consequently, an inappropriate decision related to maintenance planning goes to the lowest proposed opportunity of organisation productivity and quality Ali et al, 2016;Ismail, 2017b). Effective software can suggest the best decision, which can improve organisation's productivity and quality (Ali et al, 2016;Ismail, 2017bIsmail, , 2018. Thus, maintenance organisations must use maintenance software tools to improve organisation productivity and to solve their problems.…”

“…The involvement of ICT helps in the smooth and effective building maintenance process. Also, ICT ensures that maintenance works are accurate and systematic because ICT applications have the ability to minimise errors, as well as to maximise the performance level of the maintenance process Ismail, 2018). The need for implementing ICT in a management organisation is also essential to ensure they meet the demands of clients immediately in the latest technological environment (Ganisen et al, 2015b;Ismail, 2017a, b).…”

Addressing the Issues of Maintenance Management in SMEs: Towards Sustainable and Lean Maintenance Approach

“…Literature highlighted that the utilization of tools, techniques and technology is a must since it would ensure the effectiveness and sustainability of the MM program [51,52]. From the case studies, it was observed that there were several efforts existed towards integrating the MM program with relevant tools, techniques and technology.…”

Developing a maintenance index framework for heritage concrete buildings

“…The adopted synthesis of good practice in the maintenance index framework is based on the findings from a review of literature on heritage building maintenance projects. This paper is part of a larger study, and only introduces the overall framework (Ismail, 2018). The relevant components are described in the following sections.…”