ICT Infrastructure Usability Model in the Sustainability of Computational Equipment

Cachay, José Fortunato Zuloaga; Carrión-Barco, Gilberto; Adrianzén, Denny John Fuentes; Cavero, Jessica Karin Solano; Maquen-Niño, Gisella Luisa Elena

doi:10.1007/978-3-031-04435-9_27

Cited by 1 publication

(1 citation statement)

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“…An important contribution of this application is the feedback that can be given by the users so that the chatbot is constantly improving and performing, thus allowing it to learn and serve the user queries better and better, the other important contribution is the concept of preprocessing. It is important to mention that the interaction of technology users in an educational environment requires constant feedback to provide, in a timely manner, physical and logical support to the processes [10]. The implementation of intelligent systems in processes that generate large amounts of data allows the recognition of behavioral patterns and the optimization of these processes, especially in the factors of time and precision [14], [15], [16].…”

Section: B Research Backgroundmentioning

confidence: 99%

Implementation of a chatbot for virtual attention of queries Case: Postgraduate School of the UNMSM

Sánchez-Tello,

Vega-Huerta,

De-La-Cruz-Vdev

et al. 2023

Proceedings of the 21th LACCEI International Multi-Conference for Engineering, Education and Technology (LACCEI 2023): “Leaders

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to-face attention to those interested in making consultations regarding postgraduate studies was simply impossible considering that, due to the sanitary measures taken during the pandemic, the university closed its doors. The alternatives to continue attending could have been the implementation of the telephone consultation service or text messages, however, these alternatives had drawbacks such as: a high percentage of unattended queries, the fact that many users wished to make queries after regular working hours, the existence of frequent queries and the delay in responses; therefore, in the present research a chatbot has been implemented to ensure the virtual attention of queries from the public providing an online attention, with adequate answers and 24 hours a day. Optimally satisfying the doubts of students and those interested in postgraduate studies allows reaching a greater number of applicants to the various specialties offered by the DGEP. As a result, 100% of the queries have been attended in a timely manner, reducing the average time of attention per use.

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