Identified handover tools and techniques in high-risk domains: Using distributed situation awareness theory to inform current practices

Clark, Jediah R.; Stanton, Neville A.; Revell, Kirsten M. A.

doi:10.1016/j.ssci.2019.06.033

Cited by 15 publications

(5 citation statements)

References 73 publications

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“…Research into handovers in a wide range of domains has shown that this task is problematic [46], particularly with the failure to transmit appropriate information from one agent to another [20]. Certainly, handovers from automated systems to human drivers are no exception [31,47].…”

Section: Discussionmentioning

confidence: 99%

Modelling Automation–Human Driver Handovers Using Operator Event Sequence Diagrams

Stanton

Brown

Revell

et al. 2021

Future Transportation

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This research aims to show the effectiveness of Operator Event Sequence Diagrams (OESDs) in the normative modelling of vehicle automation to human drivers’ handovers and validate the models with observations from a study in a driving simulator. The handover of control from automation to human operators has proved problematic, and in the most extreme circumstances catastrophic. This is currently a topic of much concern in the design of automated vehicles. OESDs were used to inform the design of the interaction, which was then tested in a driving simulator. This test provided, for the first time, the opportunity to validate OESDs with data gathered from videoing the handover processes. The findings show that the normative predictions of driver activity determined during the handover from vehicle automation in a driving simulator performed well, and similar to other Human Factors methods. It is concluded that OESDs provided a useful method for the human-centred automation design and, as the predictive validity shows, can continue to be used with some confidence. The research in this paper has shown that OESDs can be used to anticipate normative behaviour of drivers engaged in handover activities with vehicle automation in a driving simulator. Therefore, OESDs offer a useful modelling tool for the Human Factors profession and could be applied to a wide range of applications and domains.

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Section: Discussionmentioning

confidence: 99%

Modelling Automation–Human Driver Handovers Using Operator Event Sequence Diagrams

Stanton

Brown

Revell

et al. 2021

Future Transportation

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“…For instance, the handoff process should be standardized properly (Wears, 2015). Employing memorable mnemonics is a possibility such as SBAR (Situation, Background, Situation awareness, Recommendation) and IPASS (Illness severity, Patient summary, Action list, Situation awareness and contingency planning and Synthesis by receiver) (Bakon, Wirihana, Christensen, & Craft, 2017; Clark, Stanton, & Revell, 2019; Keebler et al., 2016). In this regard, protocols could be a foundation for building shared mental models between providers (Cohen, Hilligoss, & Kajdacsy‐Balla Amaral, 2012).…”

Section: Discussionmentioning

confidence: 99%

Inter‐shift handoff: Changes over a 6‐year interval

Itoh

2020

Journal of Advanced Nursing

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Aims To capture inter‐shift handoff changes over a 6‐year interval and to verify whether the handoff supporting system and aids (e.g., guidelines, training, and protocols) and environment really affect handoff performance. Design A non‐experimental cross‐sectional research design. Data from the 2017 and 2011 surveys were used for comparisons. Methods A questionnaire survey was conducted among nursing staff in 31 general hospitals in 2017 and 4,282 staff responses were collected from inpatient wards such as internal medicine and surgery, the intensive care unit, emergency department and operating room. These were compared with the 1,182 responses collected in the previous 2011 survey. Results Changes in the 6‐year interval included the introduction of handoff guidelines and increased provision of training. The handoff approach changed significantly and relied more on electronic systems, especially in inpatient wards. However, there was no significant improvement in interruptions. Information transfer improvement was limited and only observed in the surgery wards. Significant correlations verified that in hospitals where nursing staff more positively evaluated the effectiveness of the guidelines, faced fewer interruptions and had more time, handoff performance was better overall, and a higher frequency of sufficient information transfer was evident. Conclusion Although the inter‐shift handoff supporting system had great changes, improvement of information transfer occurred only in the surgery wards and was limited. It was verified that more effective handoff guidelines and a better handoff environment contributed significantly to improving inter‐shift handoff performance. Impact This study addressed the question as to whether inter‐shift handoffs have really improved. The answer is yes, but in a limited way. Based on the survey results and handoff practices in Japanese hospitals, a mixed approach (verbal, written, technological) is suggested for inter‐shift handoffs. In addition, it is important to improve the current handoff procedures, guidelines and training.

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“…Moreover, permits are effective means of management between site managers, plant supervisors, operators, and the individuals carrying out the work, as it also considers a briefing as a routine before initiating the task. The exchange of information should complement the information present in procedures and routines, which by themselves are not capable of encompassing the diversity of situations and contexts present in everyday reality (Clark, Stanton, and Revell 2019).…”

Section: Introductionmentioning

confidence: 99%

Safety Artifacts in Oil and Gas Industry: An Analysis of Permit-To-Work Process

Freitas,

Pulz,

Junior

et al. 2023

Proceeding of the 33rd European Safety and Reliability Conference

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Safety critical activities performed in oil and gas industries need to be constantly assessed by the Permit-To-Work (PTW) process. The PTW is a formal process to communicate safety critical tasks and control certain types of works identified as potentially hazardous. Despite its relevance beyond risk analysis, the imagined purpose of this safety artifact is sometimes different from the function of this artifact in practice, being seen as an enabling device, without its real purpose. The objective of this study is to analyse the PTW process in the oil and gas industry. The context was PTW authorized for a cargo handling between the oil rig and a supply vessel and was collected through observations, interviews, and documents analysis. The Functional Resonance Analysis Method (FRAM) was adopted to modelling the Work-As-Done (WAD) and the Work-As-Imagined (WAI). The analysis allowed identify four factors that could be linked with the differences of the artifact in the practice: lack of system integration on the rig; centralized information on the shift leader; compliance with the task registration; and lack of feedback concerning the operation. This study illustrates how this systematic approach helps to understand daily safety-critical operations, improving solutions to cope with the daily variability, instead of the linear approaches commonly adopted in the industry, focusing on eliminating them.

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Identified handover tools and techniques in high-risk domains: Using distributed situation awareness theory to inform current practices

Cited by 15 publications

References 73 publications

Modelling Automation–Human Driver Handovers Using Operator Event Sequence Diagrams

Modelling Automation–Human Driver Handovers Using Operator Event Sequence Diagrams

Inter‐shift handoff: Changes over a 6‐year interval

Safety Artifacts in Oil and Gas Industry: An Analysis of Permit-To-Work Process

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