Identify the performance of government agencies for city fire prevention and firefight by the balanced scorecard method (journal review )

Abstract

Fire prevention and firefighting service is a matter of general concern at this time. The symptoms that occur in each event vary of both natural factors (natural disasters) and non natural factors difficult to predict. Natural factors in the form of lightning strikes, volcanic eruptions, drought and so forth. Non-natural factors of human error disasters that used as gas, combustible fuel, short electrical connections, cigarette butts, gas fuel gas, sabotage, lack of fire protection against buildings and others. The required facilities include various functions and fire extinguishers in carrying out their duties including firefighting, air supply and good technological systems both equipment technology and information technology[3]. One of the methods used in the Balanced Scorecard approach. This new approach to strategic management for the first time in detail was introduced in a series of articles and books by Kaplan and Norton (2004)[1] with four perspectives: Finance, customer, internal business processes and Learning and growth. The financial perspective is intertwined with a management perspective with the aim that the vision and mission can be achieved by summarizing all internal and external problems by forming a function group discussion in determining objective strategies and Key Performance Indicators.