Identifying influencing factors of sustainable public service transformation: a systematic literature review

Abstract

This article continues the conversation on public service innovation and transformation in the International Review of Administrative Sciences. Political, socio-economic and technological changes drive public service transformation in rendering current service delivery models increasingly ineffective. However, public service transformation introduces risks. This article finds a paucity of academic research into those risks, highlighting need for their management. The key conclusion is that risk management, leadership and public participation can facilitate or hinder public service transformation. Points for practitioners Risk management features prominently in public and private sector discourse, and is perceived as a core element of corporate governance and a tool for achieving strategic objectives. It is key to facilitating public service transformation and ensuring that organizational objectives are achieved because it can optimise inherent opportunities while mitigating associated risks. This article contributes to public administration practice by developing a new conceptualization of the role of risk management in public service transformation.

Patologi Birokrasi dalam Penyelenggaraan Pelayanan Publik Tingkat Kecamatan di Takalar

“…25 Tahun 2009 Tentang Pelayanan Publik, pengaturan ini dimaksud untuk memberikan kepastian hokum dalam hubungan antara masyarakat dan penyelenggara dalam pelayanan publik. Selain itu, pengaturan mengenai pelayanan public bertujuan agar terwujudnya batasan dan hubungan yang jelas tentang hak, tanggungjawab, kewajiban, dan kewenangan seluruh pihak yang terkait dengan penyelenggaraan pelayanan publik; agar terwujudnya system penyelenggaraan pelayanan publik yang layak sesua idengan asas-asas umum pemerintahan dan korporasi yang baik; agar terpenuhinya penyelenggaraan pelayanan public sesuai dengan peraturan perundang-undangan; dan agar terwujudnya perlindungan dan kepastian hokum bagi masyarakat dalam penyelengaaran pelayanan publik (Enang et al, 2022;Meričková & Muthová, 2021;Ojasalo & Kauppinen, 2022;Osborne & Strokosch, 2022;Trischler et al, 2019).…”

A relação política-administração. Que se conclui da revisão sistemática da iteratura mais recente?

“…Este estudo aplica uma metodologia qualitativa de aña lise de coñteú dos seguindo-se o protocolo PRISMA (pode-se encontrar a descriça o do processo em Liberati et al (2009) e Moher et al (2009) para a versa o inicial e em Page et al (2021) para a versa o revista de 2020 (a versa o mais recente)). Estudos com base neste protocolo te m sido realizados na a rea da AdmPub (ver: de Vries et al;Enang et al, 2020;de Geus et al, 2020;Hermus et al, 2020).…”

Contribution of Public e-Procurement to Sustainable Development Goals in Indonesia: Systematic Literature Review

“…The SLR method formerly has been used by Enang, et al, [12] to identify the factors that influence the transformation of sustainable public services. They researched were to analyze the transformations that occurred during the period from 2010 to 2019 based on the evidence gathered using the SLR.…”