“…Evaluations of the core community service have shown that offender managers value their training in managing complex behaviour, rates of recall are reduced and compliance of offenders can be increased. In addition, research has shown that better understanding of offenders through psychological formulation has led to offenders accessing services where previously they were at an impasse (Brown et al, ; Bruce et al, ; Clark and Chuan, ; Minoudis et al, 2012a, 2012b, 2013). These studies are small, do not have robust control groups and ultimately do not measure the two main outcomes of reduced reoffending and improved psychological well‐being.…”