Identifying Visitor Service Quality in Australian Regional Botanic Gardens

Crilley, Gary; Hills, J.; Cairncross, Grant; Moskwa, Emily

doi:10.1080/11745398.2010.9686859

Cited by 9 publications

(5 citation statements)

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“…In the urban context, the recreational function of botanic gardens (e.g., walk, relaxation, view, picnic) is paramount in many regions (Chen et al, 2009; Crilley et al, 2010; Crilley & Price, 2006), including Africa (Ward et al, 2010). The main activities at our study context include wedding, church congregation, picnic, and relaxation.…”

Section: Discussionmentioning

confidence: 99%

The role of urban tropical botanic gardens in biodiversity conservation: An example from the KNUST botanic garden in Kumasi, Ghana

et al. 2021

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Recent concerns to strengthen the role of Tropical Botanic Gardens (TBGs) in conservation are constrained by inadequate representation of models of best practices. This also presents minimal opportunities to explore and fully appreciate the contribution of botanic gardens to biodiversity conservation, especially in urban landscapes.We contribute to addressing this issue using the KNUST Botanic Garden. The study explores biodiversity variation in two microsites (upland and inundated areas), within the context of threats from urbanization. The composition, diversity, and conservation status of plants were assessed from three 50 × 50 m plots each located at the two microsites. A total of 78 adult plant species were recorded, with 87.2% native and 12.8% exotic species. Some species were exclusively recorded at the upland (29 species) and inundated (27 species) microsites. On average, the species diversity was significantly high (H I = 3.36). The botanic garden preserves 20 nationally threatened native species, with over half of them listed in the IUCN Red List category of vulnerable species (species facing high risk of extinction in the wild). A considerable number of threatened species were exclusive to the upland (10 species) and inundated (7 species) microsites. The results indicate that the Botanic Garden could play a critical role in biodiversity conservation if integrated into national conservation and urban development strategies to safeguard its potential. The findings of the study are discussed within the context of the contribution of botanic gardens to biodiversity conservation and holds applications for sustainable management of TBGs in urban landscapes.

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Section: Discussionmentioning

confidence: 99%

The role of urban tropical botanic gardens in biodiversity conservation: An example from the KNUST botanic garden in Kumasi, Ghana

et al. 2021

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“…Intercept location points were selected in consultations with the garden's management, such that, visitors were not inconvenienced unduly. This was on a 'next-available' basis, as affirmed by Crilley et al, (2010). Visitors to the garden in school groups and attending special events were not included in the study.…”

Section: The Study Area and Research Methodologymentioning

confidence: 99%

“…It has also been described as a summary evaluation of a customer's overall experience with an organization or its products (Cronin & Taylor, 1992). Another author argued that visitor satisfaction 'is an intervening variable that mediates the relationship between service quality judgements and behavioural intentions' (Crilley et al, 2010;479). These authors furthermore suggested that service quality is one of the primary drivers of visitor satisfaction.…”

Section: 3mentioning

confidence: 99%

“…Others also defined botanical garden as a collection of living plants that are scientifically managed for the purpose of education, research, conservation and community use (Ankoma, 2014;1). Botanical gardens attract a large number of domestic and foreign tourists (Ballantyne et al, 2008) but local visitors use botanical gardens to pursue education, learning, and leisure activities (Crilley et al, 2010). Although statistics available on global botanical gardens visitations are fragmented, they are generally considered as an important form of leisure activity destination.…”

Section: Introductionmentioning

confidence: 99%

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The new roles of Legon Botanical Garden as visitor destination in Ghana

Cudjoe

Gbedemah

2019

JoSTE

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This study aims to examine the travel motivations and determine the most attractive facilities of visitors to the University of Ghana's Legon botanical garden in Accra, Ghana. Research Methodology: The study relied on convenience sampling method to administer structured questionnaires to 127 visitors to the Legon botanical garden. Results: Findings show that the main reason for visiting the garden is to admire the beauty of the garden which is the main reason for establishing botanical gardens. The most attractive facility in the garden, however, turns out to be the canopy walkway and the lawn. Conspicuously missing is the fact that they did not avail themselves to enquire or demand to know tree species and their names in the garden. Limitations: The study is limited to only adults who visited the garden at the time of the study even though they are on the minority compared to children. Also, the study is limited only to the Legon botanical garden even though it is not the only garden in Ghana. Contribution: This study contributes to the knowledge in the social sciences by pointing out the most important reasons why people are visiting botanical gardens. This is because the number of visitors seems to be increasing in Ghana. However, the findings show that the visitors do not visit the garden for education, research or conservation purposes but for leisure activities which is not the main reason for establishing these gardens.

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“…Word of mouth is widely recognized as a tool of communication of brands, firms, films, lodgings, or recreations (e.g., Allsop, Bassett, & Hoskins, ; Chaudhuri & Holbrook, ; Crilley, Hills, Cairncross, & Moskwa, ; Liu, ; Loureiro, ). Experiences motivate consumers to communicate about one's consumption activities for the intention of expressing one's self‐concept and attracting attention to oneself (Chiu, Lin, Sun, & Hsu, ; Hennig‐Thurau, Gwinner, & Gremler, ; Rauyruen & Miller, ).…”

Section: Literature Reviewmentioning

confidence: 99%

Exploring the role of atmospheric cues and authentic pride on perceived authenticity assessment of museum visitors

Loureiro

2019

Journal of Tourism Research

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The current study aims to investigate the relationships between authenticity and related constructs, such as atmospheric cues, place attachment, authentic pride, and word of mouth. We tested the proposed model using a sample of 387 visitors who experienced the National Museum of Ancient Art in Lisbon, Portugal. Atmospheric cues revealed to be a more important driver to perceived authenticity than place attachment. Perceived authenticity seems to be a better predictor of authentic pride than word of mouth. The results allow to highlight several implications and suggestions for further research.

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Identifying Visitor Service Quality in Australian Regional Botanic Gardens

Cited by 9 publications

References 50 publications

The role of urban tropical botanic gardens in biodiversity conservation: An example from the KNUST botanic garden in Kumasi, Ghana

The role of urban tropical botanic gardens in biodiversity conservation: An example from the KNUST botanic garden in Kumasi, Ghana

The new roles of Legon Botanical Garden as visitor destination in Ghana

Exploring the role of atmospheric cues and authentic pride on perceived authenticity assessment of museum visitors

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