Ignorant Experts: Computer and Network Security Support from Internet Service Providers

Szewczyk, Patryk; Valli, Craig

doi:10.1109/nss.2010.42

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2010

2011

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“…However, in 2010 it was identified that many ISP's do not employ staff with an adequate understanding and expertise in countering Internet based threats. Instead staff tend direct end-users to information found on the ISP website [6]. Unfortunately ISP websites provide very few solutions to protect end-users [7].…”

Section: Introduction (Heading 1)mentioning

confidence: 99%

Usability of Internet Security Software: Have they got it right?

Szewczyk

2011

2011 5th International Conference on Network and System Security

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Security software usability has been an ongoing issue for end-users. Whilst manufactures have focused on making computers and operating systems more usable, the same cannot be said for security software. Whilst the number of threats continues to escalate, end-users are left attempting to implement a security solution on their own. Previous research has shown that users are unaware of Internet threats and do not know where to start with mitigation. This paper demonstrates that in 2011, Internet Security Software is gradually becoming more usable, although there are key elements which still require improvements. This paper shows the strengths and weaknesses of current security software, and proposes a series of solutions that software vendors should consider in future releases.

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Section: Introduction (Heading 1)mentioning

confidence: 99%