Impact of Agile Organization and Leadership on Employee Experience: Case Study UPTD (Technical Implementing Service Unit) Digital Service Center, Geospatial Data and Information of West Java Provincial Government (Jabar Digital Service)

Abstract

This research is a mixed study that analyzes the implementation of agile organization and agile leadership, and analyzes the impact of its implementation on employee experience at the Technical Implementing Service Unit Digital Service Center, Geospatial Data and Information of West Java Provincial Government called Jabar Digital Service (JDS) This research was conducted by searching for information on civil servants (PNS) and ex- pert employees about organizational and leadership methods applied in Jabar Digital Service. Concepts of agile organization and agile leadership and researching quantitatively the perception of employee experience of expert employees on the implementation of agile conceptions to organization and leadership in Jabar Digital Service using Structural Equation Modeling (SEM) with a Partial Least Square (PLS) method was compared. This study shows that the implementation of agile organization and agile leadership can be applied in government organizations that are in fact rigid about change which is also shown by the level of positive perception of expert employees on the employee experience in the Jabar Digital Service environment.

Adaptation of Agile Spotify Model at the Government Digital Service

“…The critical influence of organizational culture, wherein hierarchical structures might impede agile practices, underscores the need for cultural alignment (Ben Othman et al, 2016;Holbeche, 2019;Khan et al, 2021). The adaptation of the Spotify model to regulations requires a comprehensive understanding of policy issues, further highlighting the importance of architecture governance, efficient risk mitigation, and comprehensive staff education (Boer & Van Engers, 2013;Enriquez & Gomez Gil, 2015;Salameh & Bass, 2018, 2022Schön et al, 2020). Effective communication interfaces and active stakeholder participation are critical elements, yet challenges in team-stakeholder communication persist (Lindstrom et al, 2021;Martini et al, 2013;Salameh & Bass, 2019b).…”

“…Integrating the Spotify approach within regulatory frameworks mandates a comprehensive understanding of policy intricacies (Boer & Van Engers, 2013). Architecture governance ensures squad autonomy and decision alignment (Salameh & Bass, 2018, 2022. Effective risk management and comprehensive staff education are crucial (Enriquez & Gomez Gil, 2015;Salameh & Bass, 2020;Schön et al, 2020).…”

“…Insights into policy issues to apply the Spotify approach resonate with JDS's need to strategically adjust laws for compliance without stifling innovation (Boer & Van Engers, 2013). The emphasis on architecture governance, risk mitigation, staff education, communication interfaces, and stakeholder participation reflects the multifaceted approach adopted by JDS during its transition (Enriquez & Gomez Gil, 2015;Martini et al, 2013;Salameh & Bass, 2018, 2019b, 2022.…”

“…Applying agile principles to regulatory frameworks at the Government Digital Service requires a deep understanding of policy nuances, coupled with robust architecture governance and risk mitigation strategies (Boer & Van Engers, 2013;Enriquez & Gomez Gil, 2015;Schön et al, 2020). Effective communication interfaces and stakeholder engagement ensure synchronization across agile structures within the Government Digital Service (Martini et al, 2013;Salameh & Bass, 2019b, 2022. Nonetheless, challenges persist, particularly in addressing communication barriers and tailoring agile methodologies to suit diverse team dynamics (Ambler, 2008;Kischelewski & Richter, 2020;Lindstrom et al, 2021).…”

“…Agile working methods in the digital transformation process have begun to be implemented by Jabar Digital Service in West Java Province (Adhikersa, 2022;Halim et al, 2021). Research conducted by Halim et al (2021) on the implementation of agile governance principles through the Pikobar application created and operated by Jabar Digital Service found that the principles of agile governance proposed by (Luna et al, 2015) were applied to the operation of the Pikobar application, namely based on quick wins, systematic and adaptive approach, and simple design and continuous refinement.…”