Impact of Business Processes Reengineering on Employees Performance in Jordanian Electricity Distribution Company

Abstract

World witnessed basic and rapid changes that affect human life different aspects particularly in managerial work, since such changes affect managerial organizations future, and impose new challenges represented by organizations efforts to absorb and integrated these changes in their business and to cope with new thoughts and attitudes Reengineering has gained an interesting attention during the last decade The majority of companies in all parts of the world set certain strategies in order to satisfy customers by Re-engineering process adoption. The study focused on investigating re-engineering process and its effects on employees' performance. The study population comprised of employees at Electricity Distribution Company. The study used a descriptive analytical methodology... A questionnaire was designed and distributed to collect the data. The study used comprehensive sampling technique in selecting sample's subjects. Regression analysis was used to find out the impact of reengineering process on employees performance. The study population consisted of all employees in Jordanian Electricity Distribution Company, The study concluded that there is a statistically significant impact at 0.05≥α)) level for reengineering with its dimensions collectively on Jordanian Electricity distribution company employees, Furthermore the study concluded that there is an impact of reengineering dimensions separately (procedures simplification, improving services quality, process implementation , and information technology) on Jordanian Electricity distribution company. The study recommended that there is a need for reengineering all departments and units that suffer from performance problems according to reengineering approach roles for the purpose of making core changes that increase the process efficiency in raising performance level and increasing its efficiency. The research also recommended that there is a need to take into account the factors that contribute to the success of reengineering process and which is appropriate to the nature of Electricity distribution Company.

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Adoption of Management Information Systems and Performance of Public Agencies in Mombasa County, Kenya

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