Impact of Co-Worker Support and Supervisor Support Among the Middle and Senior Management in the Manufacturing Industry

Abstract

The purpose of the this research work was to evaluate the impact of social support (through its two dimensions: co-worker support and supervisor support) on the reduction of the burnout syndrome (considering its three dimensions: emotional exhaustion, professional efficacy, and cynicism) from two proposed models that show clear differences. Social support was assessed using the Job Content Questionnaire instrument, and the burnout syndrome was measured through the Maslach Burnout Inventory -General Survey. A total of 467 middle and senior managers from the Mexican manufacturing industry participated in the research. Structural Equation Modeling was used to determine the relationships between the proposed variables. The results of model one show that social support helps mitigate the effects of burnout syndrome in its three dimensions. On the other hand, model two features better fit indices and specifically shows that co-worker support has a direct negative relationship with the dimension of emotional exhaustion, while supervisor support directly and negatively affects cynicism. These results show that, although social support helps in the mitigation of burnout syndrome in general, each type of support separately has a direct impact on a specific dimension of the burnout syndrome. Clarifying these relationships will help in the proposal of occupational hazard management policies in the Mexican industrial sector.

The Effect of Workload, Supervisor, and Coworker Supports on Job Performance through Job Satisfaction

“…They also feel comfortable consulting their coworkers for tasks they doubt to reduce errors. These results are consistent with Macias-Velasquez et al (2021), who found the study results indicate that having social support in the company will help reduce burnout among employees in the industrial sector, thereby increasing employee satisfaction and productivity. It is worth mentioning that social support has the greatest influence on workers' feelings of emotional exhaustion.…”

Psychological Applications and Trends 2022

“…Taken together, these results are consistent with previous empirical research, showing that workload is positively associated with health impairment linked to work-related stress (see Nixon et al, 2011 for a review and meta-analysis). Similarly, our results are consistent with prior research showing that PSS (e.g., from colleagues or supervisors) is negatively associated with emotional exhaustion and psychophysical strain (Valadez-Torres et al, 2018;Macias-Velasquez et al, 2021; see also Viswesvaran et al 1999, for a meta-analysis).…”

Perceived superior trust and organizational commitment among public employees: The mediating role of burnout and the moderating role of public service motivation

“…Next, Previous research has shown that leadership style [ 98 ] and superior support [ 99 ] have a direct impact on burnout and are an important source of job resources, however, there has been limited exploration into how trust from superiors impacts employee burnout. Hailed as an important resource in the workplace [ 2 ], trust is a classic and challenging research topic.…”