2019
DOI: 10.24288/jttr.526678
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Impact of communication satisfaction and work-life balance on employee turnover intention

Abstract: This study aims to investigate communication satisfaction (CS) and work-life balance (WLB) among employees in hotels. Additionally, it aims to identify their impact on employee turnover intention (ETI). Data was derived from 515 employees using a validated questionnaire. A stratified random sampling technique is employed to select the hotels from five regions. Correlation and regression tests are used to test the impact of two independent variables; CS and WLB on one dependent variable; ETI. Results indicated … Show more

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Cited by 21 publications
(19 citation statements)
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“…Falatah & Conway (2019) postulate that a poor workplace environment results in stress and dissatisfaction which increases employees' intentions to quit. Workplace factors such as working hours, administrative style, perceived workload, coworkers support, and sharing in decision-making fundamentally influence the decision of employees to remain or leave their nursing jobs (Abdien, 2019;Masum et al, 2016). In addition, Admi et al (2018) pointed out that a poor work environment causes demoralization, dissatisfaction, and frustration.…”
Section: Introductionmentioning
confidence: 99%
“…Falatah & Conway (2019) postulate that a poor workplace environment results in stress and dissatisfaction which increases employees' intentions to quit. Workplace factors such as working hours, administrative style, perceived workload, coworkers support, and sharing in decision-making fundamentally influence the decision of employees to remain or leave their nursing jobs (Abdien, 2019;Masum et al, 2016). In addition, Admi et al (2018) pointed out that a poor work environment causes demoralization, dissatisfaction, and frustration.…”
Section: Introductionmentioning
confidence: 99%
“…In Table 1, the author presented the concept of dividing the factors influencing VET the IT sector directly related to work group. Cotton et al, 1986;Lee, 2004;Thwala et al, 2012;Foong, 2008;Longenecker and Scazzero, 2003;McKnight et al 2009 Co-workers relationship Fisher, 1985;Uhl-Bien et al, 2000;Tews et al, 2013;Beehr et al, 2003;Viswesvaran et al, 1999Internal communication Kotter, 1996Ballard andSeibold, 2006, Kotter, 2012;Kim et al, 2010;Adebayo and Ogunsina, 2011;Abdien, 2019 Group factors, by the author, are defined as the factors related to the employees' position in the team. Scarnati (2001) defines teamwork as a cooperation process that allows employees to achieve additional results (Tarricone & Luca, 2002).…”
Section: Group Factors Of Voluntary Employee Turnover In It Organizationmentioning
confidence: 99%
“…Effective managers listen to their employees, allow them to present their point of view, and involve them in the decision-making process -then the work proceeds smoothly and effectively (Mishra et al, 2014). Employees who describe communication as ineffective and inefficient show much more intention to leave the organization (Kim et al, 2010;Adebayo & Ogunsina, 2011;Abdien, 2019). Ballard and Seibold (2006) recognized the indirect impact of communication on VET.…”
Section: Internal Communicationmentioning
confidence: 99%
“…Research conducted by Abdien (2019) indicates that work-life balance has a negative and significant effect on turnover intentions of the employee in five-star affiliated hotels in Egypt. The research by Lestari and Margaretha (2020) also shows that work-life balance has a negative and significant effect on turnover intention of generation Y employees in Bandung, Jawa Barat, Indonesia.…”
Section: H2: Work-life Balance Affects the Turnover Intentionmentioning
confidence: 99%
“…Meanwhile, a recent study from Dewi and Nurhayati (2021) demonstrates that job satisfaction does not influence employee turnover intention. On the other hand, outcomes of the research carried out by Fayyazi and Aslani (2015), Lestari and Margaretha (2020), and Abdien (2019) indicate that work-life balance has a negative and significant effect on employee turnover intention. In the interim, Nafiudin (2017) This research aims to find out the description of job satisfaction, work-life balance, and turnover intention of the employee in the real estate industry in Kebon Sirih, Central Jakarta, to find out the effect of job satisfaction and work-life balance on employee turnover intention partially, and to find out whether job satisfaction and work-life balance can predict employee turnover intention.…”
Section: Introductionmentioning
confidence: 99%