Impact of COVID-19 on the Customer End of Retail Supply Chains: A Big Data Analysis of Consumer Satisfaction

Brandtner, Patrick; Darbanian, Farzaneh; Falatouri, Taha; Udokwu, Chibuzor

doi:10.3390/su13031464

Cited by 85 publications

(71 citation statements)

References 48 publications

(69 reference statements)

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“…When analyzing the impact of regulation on consumer satisfaction, the results of the research show that there is a strong relationship between strict solutions and declines in consumer satisfaction. Since the start of the first lockdown in March 2020, consumer satisfaction has dropped dramatically and has subsequently declined to a very low level at the end of 2020 (Brandtner et al 2021;Buckman et al 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

The Impact of the Crisis Triggered by the COVID-19 Pandemic and the Actions of Regulators on the Consumer Finance Market in Poland and Other European Union Countries

Gębski

2021

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The economic crisis triggered by the COVID-19 outbreak has severely affected the global economy. The ultimate scale of the recession is yet to be determined, but it is likely to be the most dramatic slump since World War II. The impact of the crisis on the financial sector, especially consumer finance, could almost instantly be observed. The article shows how determination and consistency in regulatory actions counteracts the effects of the pandemic crisis for the banking sector and consumer finance. The conducted research has shown the existence of a number of social phenomena typical of this type of global crisis, such as shopping panic, reduced creditworthiness of households related to loss of income, unemployment and increased crime. At the same time, the actions of financial market regulators turned out to be very effective (no negative structural phenomena occurred in the financial market). The accuracy of the selection of instruments and the speed of action limited the social and financial effects of the pandemic, including a loan repayment memorandum, limiting the cost of consumer loans and supporting the banking sector, which will limit the scale of excessive household debt and consumer bankruptcies, and companies were also supported. The research was conducted on the basis of available literature on the subject, market analyses and a review of regulations implemented at the central level and in individual EU member states.

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Section: Literature Reviewmentioning

confidence: 99%

The Impact of the Crisis Triggered by the COVID-19 Pandemic and the Actions of Regulators on the Consumer Finance Market in Poland and Other European Union Countries

Gębski

2021

Risks

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“…A study conducted by Brandtner et al (2021) in five major retail chains in Austria, indicates that show that there was a general and significant decline in consumer satisfaction due to the pandemic. The results also show a high impact of political regulations on consumer satisfaction.…”

Section: Source: Own Creation Based On Sheth (2020a)mentioning

confidence: 99%

“…The results also show a high impact of political regulations on consumer satisfaction. Furthermore, the text-mining based analysis of evaluation comments indicate that store layout and facilities, as well as product availability and waiting time had a great impact on consumer satisfaction (Brandtner et al, 2021).…”

Section: Source: Own Creation Based On Sheth (2020a)mentioning

confidence: 99%

The Effect of Covid-19 on Consumer Behavior in Poland - Preliminary Research Results

Werner-Lewandowsk¹,

Lubiński²,

Słoniec³

2021

ERSJ

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Purpose: The purpose of this paper is to present the results of preliminary research on the impact of restrictions during the pandemic in Poland on consumer behavior. In the research we tried to demonstrate that the pandemic restrictions and austerity have changed individual consumers' behavior in their daily shopping and to what extent. Design/Methodology/Approach: In this research we used survey research method, i.e., CAWI (Computer Assisted Web Interview) technique. The surveyed population consisted of 214 respondents. The research was conducted in the second half of 2020. The sample selection was random. Findings:The results indicate that certain consumer behaviors changed during the lockdown period, indicating the impact of the Covid-19 pandemic on consumer behavior. Practical Implications: The research results obtained can become guidelines for changes in individual customer service. Indeed, it should be kept in mind that the change in consumer behavior under the influence of Covid-19 has three implications for management. First, business must also learn to improvise and become more flexible during a pandemic crisis. The second managerial implication is the matching of demand and supply. The third managerial effect is the occurring likelihood that consumers will not return to their old buying habits unless the technology they learn to use does not bring about significant changes in their lives. Originality/Value: Presented results, complement previously conducted research on the impact of the Covid -19 pandemic on the behavior of Polish consumers. The research was designed to address, to some extent, the research gaps identified by others, in examining the effects of Covid-19 on consumer consumption and behavior.

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“…The key question of this study is how to achieve the sustainability of food placement, as well as the efficiency and transparency of the overall FSC during the crisis caused by the SARS-Cov2 virus [1,2]. The reason for this question is that the COVID-19 pandemic has significantly impaired the sustainability of the supply chain and the efficiency of product placements in the retail sector, primarily products essential for the quarantine period, such as food, hygiene supplies, medical equipment, and medicines [3]. Panic accumulation and stockpiling of long-lasting food products (flour, oil, sugar, salt, bottled water) and easily perishable foods (meat and meat products, milk and milk products, fish, etc.)…”

Section: Introductionmentioning

confidence: 99%

Sustainability of Food Placement in Retailing during the COVID-19 Pandemic

et al. 2021

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This work aims to define the impact of different indicators on the sustainability of food placement in the retail sector, during periods of crisis and emergencies, such as the COVID-19 pandemic. An empirical survey conducted in the Western Balkans (WB) region showed that indicators such as developed infrastructure, consistency, and transparency of the supply chain, skilled workers, costs, food safety, food prices, energy consumption, and changes in consumer needs are statistically significant since they affect the sustainability of food placement in the retail sector. As food placement and the retail sector itself are inseparable from other participants in the food supply chain (FSC), an analysis was conducted at the level of all FSC sectors. The results showed some deviations viewed individually in the sectors of production, physical distribution, wholesale, and retail, and in selected Western Balkan countries. Based on the results obtained, the sustainability model of food placement in the retail sector has been defined. The model will serve as the basis for defining the set of measures and incentives that competent institutions and FSC management need to undertake, to minimize the impact of indicators that endanger sustainability. The originality of the study lies in the fact that it fills the research gap that exists in this subject matter in academic research and studies in the WB region. In addition, some indicators important for food placement have been precisely isolated, with the definition of the intensity of their impact, observed overall at the level of the entire FSC as well as by individual sectors. Guidelines and suggestions for future research are listed in the paper.

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Impact of COVID-19 on the Customer End of Retail Supply Chains: A Big Data Analysis of Consumer Satisfaction

Cited by 85 publications

References 48 publications

The Impact of the Crisis Triggered by the COVID-19 Pandemic and the Actions of Regulators on the Consumer Finance Market in Poland and Other European Union Countries

The Impact of the Crisis Triggered by the COVID-19 Pandemic and the Actions of Regulators on the Consumer Finance Market in Poland and Other European Union Countries

The Effect of Covid-19 on Consumer Behavior in Poland - Preliminary Research Results

Sustainability of Food Placement in Retailing during the COVID-19 Pandemic

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